Jatavia Lloyd

Highly successful and talented customer relations professional with management experience. Excellent customer service am looking for a career where I can grow in a profitable and successful working environment.

Customer Service Representative at ERC (2023-01 – 2025-12)

• Providing information about products and services, taking orders, responding to customer complaints, processing returns, applying payments to accounts.
• Reviews credit balances, undistributed payments and requests for refunds to determine the appropriate course of action needed
• Negotiate payment plans, and resolve outstanding debts to ensure steady cash flow.

Daycare Associate at Little Angels Learning (2022-02 – 2022-11)

• Ensure the well-being and development of children in a daycare
• Communicate effectively with parents and guardians regarding children's progress
• Support children's social, emotional, and cognitive development
• Assist with meal times, hygiene routines, and nap schedules
• Collaborate with other daycare staff to ensure a cohesive care environment for the well-being and development of children in a daycare setting

Shift Supervisor at Burger King (2021-03 – 2021-11)

• Lead a team during their assigned shift, focusing on delivering sales and profit results while maintaining operational standards, guest service, and employee performance
• Making sure that all hands on deck are accounted for and safety rules are followed.
• Maintaining appropriate portion control and consistently monitoring food levels on the line. Maintaining proper food and safety standards while preparing food.
• Making sure that great high quality food is served at all times.
• Resolve any customer concerns including refunds, orders
• Assisting with crew performance and issues, training and developing future employees.

– Andrew Jackson High School