Tracey Lizzmore

Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.

CUSTOMER SERVICE SUPERVISOR - Fanatics Retail Group - Jacksonville, FL

(2016-06)

• Monitored daily operations and evaluated performance to proactively approach backlogs.
• Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance.
• Supervised direct reports and enforced adherence to established procedures and deadlines.
• Coordinated office workflow to maximize productivity and labor resources.
• Collaborated with department leads and senior management to coordinate operations and drive improvements.
• Implemented and enforced corporate and departmental policies and service standards.

ACCOUNT EXECUTIVE - AT&T - Jacksonville, FL

(2012-11 - 2016-03)

• Researched and documented account trends to forecast expected sales.
• Collaborated with sales, production and marketing teams throughout project lifecycles to increase productivity and revenues.
• Delivered proposals and presentations regarding product benefits.
• Responded promptly to client referrals, concerns and questions and implemented appropriate adjustments and solutions.
• Remained current on company information and disseminated important information to staff members and clients.

MERCHANDISER - JC Penney - Jacksonville, FL

(2008-08 - 2012-10)

• Interacted with other teams, improving seasonal performance and driving best practices.
• Drove customer service through integrity of merchandising and accuracy of store pricing and signage.
• Briefed staff on stock display and rotation for optimizing space.
• Executed planogram, pricing and signage fostering exceptional customer experiences.
• Partnered with buying teams to create seasonal strategies for departments related to KPIs.

ASSOCIATE IN ARTS (A.A.) - HOSPITALITY ADMINISTRATION/TRAVEL & TOURISM - FSCJ (1998-06)