Assistant Property Manager, Camilla Apartments at AVENUE5 RESIDENTIAL (2024-06 – Present)
- Assist in managing day-to-day operations of the apartment complex, including leasing, maintenance requests, and tenant inquiries.
- Conduct property tours for potential tenants, highlighting key features and amenities to drive occupancy rates.
- Prepare and execute lease agreements, ensuring compliance with leasing policies and regulations.
- Support property manager in financial tasks such as rent collection, invoicing, and budget tracking.
- Perform regular property inspections to ensure compliance with safety and maintenance standards.
- Maintain accurate and up-to-date tenant records and documentation for efficient property management.
- Collaborate with property management team to implement strategies for increasing tenant retention and overall property performance.
Assistant Property Manager/Interim Property Manager at DALLAS LOCATION MANAGEMENT/3L REAL ESTATE (2022-01 – 2023-09)
Served as a hybrid commercial and residential property manager for multiple sites in Downtown Dallas and Downtown Ft. Worth, overseeing all aspects of property management.
- Managed clerical duties as a property manager and administrator, ensuring efficient and organized office operations.
- Cultivated and maintained positive relationships with tenants and vendors, fostering ethical, professional, and courteous interactions with contractors and tenants.
- Greeted tenants, vendors, and guests to the management office in a professional and hospitable manner, enhancing the overall tenant experience.
- Supervised maintenance staff to ensure timely and professional resolution of maintenance requests within budget constraints, prioritizing tenant satisfaction.
- Updated tenant records efficiently through property management software, ensuring accurate and accessible information for effective property management.
- Contracted and managed contractors for new construction projects, obtaining permits and overseeing inspections until project completion.
- Managed financial tasks, including coding invoices for delivery to tenants, contractors, and vendors, maintaining financial records accurately.
- Initiated parking revenue streams by collaborating with a parking management company to provide comprehensive parking solutions for tenants, condo owners, and public hourly parkers.
Assistant Property Manager/Case Management Support at CATHOLIC CHARITIES DALLAS (2018-06 – 2021-12)
Contributed to the establishment of Catholic Charities Property Management as one of the initial 3 team members, dedicated to providing housing for individuals experiencing homelessness.
- Engaged closely with neighbors and residents to deliver comprehensive case management support, guiding them towards treatment resources, assisting with paperwork, and facilitating access to various agencies for assistance.
- Developed and managed all file systems, conducted training on property management software, and organized room setups to ensure efficient property operations.
- Served as the primary point of contact for inquiries related to unit rentals, demonstrating exceptional customer service and responsiveness.
- Managed tenant ledgers independently and accurately through tenant relationship software, maintaining detailed records in compliance with affordable housing regulations.
- Oversaw the application process and annual leasing procedures, ensuring adherence to affordable housing guidelines and regulations.
- Collaborated with case management teams to promote the health, safety, and well-being of all tenants, fostering a supportive and inclusive living environment.
- Conducted regular building inspections, addressing maintenance issues promptly and ensuring property upkeep.
- Managed eviction processes, staying informed on eviction regulations and procedures.
- Collected monthly rent payments and handled delinquent rent accounts, recording transactions in the Yardi system.
- Facilitated effective communication with Partnered Agencies to address company policies and tenant-related issues, ensuring collaborative problem-solving and resolution.
Service Coordinator/Assistant Property Manager/Sales Director at MILESTONE MANAGEMENT (2015-03 – 2018-04)
- Collaborated with the maintenance supervisor to manage a team of 11 service workmen, ensuring prompt resolution of all resident service requests to the satisfaction of all parties involved.
- Conducted immediate house calls upon receiving resident complaints to assess damages or living conditions, devising efficient plans to address issues within budget constraints.
- Implemented a proactive approach to addressing resident concerns, resulting in a 2-point increase in Satisfaction scores within the first month by promptly servicing resident needs and conducting follow-ups to ensure work quality.
- Scheduled and supervised contractors for maintenance and building issues, ensuring timely and effective resolution of property maintenance concerns.
- Partnered with a leasing team of 5 to ensure accurate and compliant lease agreements, maintaining consistency in lease documentation.
- Conducted annual re-examination appointments and housekeeping inspections, fostering a well-maintained and safe living environment for tenants.
- Cultivated positive tenant relations through regular visits and communication, demonstrating a commitment to tenant satisfaction and retention.
