Jaunea Thomas

Dynamic Property Manager with expertise in overseeing diverse properties while ensuring efficient operations, safe environments, and tenant satisfaction. Adaptable professional with proven success in maintaining compliance, building positive relationships, and enhancing retention rate. Highly skilled in managing financial aspects, ensuring up-to-date records, and supervising maintenance staff and projects.

Excellent communicator, adept at collaborating with team members and vendors to achieve organizational vision and goals. Possess strong customer service, leadership, and problem solving skills. Proficient in Yardi software.

Assistant Property Manager, Camilla Apartments at AVENUE5 RESIDENTIAL (2024-06 – Present)

• Assist in managing day-to-day operations of the apartment complex, including leasing, maintenance requests, and tenant inquiries.
• Conduct property tours for potential tenants, highlighting key features and amenities to drive occupancy rates.
• Prepare and execute lease agreements, ensuring compliance with leasing policies and regulations.
• Support property manager in financial tasks such as rent collection, invoicing, and budget tracking.
• Perform regular property inspections to ensure compliance with safety and maintenance standards.
• Maintain accurate and up-to-date tenant records and documentation for efficient property management.
• Collaborate with property management team to implement strategies for increasing tenant retention and overall property performance.

Assistant Property Manager/Interim Property Manager at DALLAS LOCATION MANAGEMENT/3L REAL ESTATE (2022-01 – 2023-09)

Served as a hybrid commercial and residential property manager for multiple sites in Downtown Dallas and Downtown Ft. Worth, overseeing all aspects of property management.

• Managed clerical duties as a property manager and administrator, ensuring efficient and organized office operations.
• Cultivated and maintained positive relationships with tenants and vendors, fostering ethical, professional, and courteous interactions with contractors and tenants.
• Greeted tenants, vendors, and guests to the management office in a professional and hospitable manner, enhancing the overall tenant experience.
• Supervised maintenance staff to ensure timely and professional resolution of maintenance requests within budget constraints, prioritizing tenant satisfaction.
• Updated tenant records efficiently through property management software, ensuring accurate and accessible information for effective property management.
• Contracted and managed contractors for new construction projects, obtaining permits and overseeing inspections until project completion.
• Managed financial tasks, including coding invoices for delivery to tenants, contractors, and vendors, maintaining financial records accurately.
• Initiated parking revenue streams by collaborating with a parking management company to provide comprehensive parking solutions for tenants, condo owners, and public hourly parkers.

Assistant Property Manager/Case Management Support at CATHOLIC CHARITIES DALLAS (2018-06 – 2021-12)

Contributed to the establishment of Catholic Charities Property Management as one of the initial 3 team members, dedicated to providing housing for individuals experiencing homelessness.

• Engaged closely with neighbors and residents to deliver comprehensive case management support, guiding them towards treatment resources, assisting with paperwork, and facilitating access to various agencies for assistance.
• Developed and managed all file systems, conducted training on property management software, and organized room setups to ensure efficient property operations.
• Served as the primary point of contact for inquiries related to unit rentals, demonstrating exceptional customer service and responsiveness.
• Managed tenant ledgers independently and accurately through tenant relationship software, maintaining detailed records in compliance with affordable housing regulations.
• Oversaw the application process and annual leasing procedures, ensuring adherence to affordable housing guidelines and regulations.
• Collaborated with case management teams to promote the health, safety, and well-being of all tenants, fostering a supportive and inclusive living environment.
• Conducted regular building inspections, addressing maintenance issues promptly and ensuring property upkeep.
• Managed eviction processes, staying informed on eviction regulations and procedures.
• Collected monthly rent payments and handled delinquent rent accounts, recording transactions in the Yardi system.
• Facilitated effective communication with Partnered Agencies to address company policies and tenant-related issues, ensuring collaborative problem-solving and resolution.

Service Coordinator/Assistant Property Manager/Sales Director at MILESTONE MANAGEMENT (2015-03 – 2018-04)

• Collaborated with the maintenance supervisor to manage a team of 11 service workmen, ensuring prompt resolution of all resident service requests to the satisfaction of all parties involved.
• Conducted immediate house calls upon receiving resident complaints to assess damages or living conditions, devising efficient plans to address issues within budget constraints.
• Implemented a proactive approach to addressing resident concerns, resulting in a 2-point increase in Satisfaction scores within the first month by promptly servicing resident needs and conducting follow-ups to ensure work quality.
• Scheduled and supervised contractors for maintenance and building issues, ensuring timely and effective resolution of property maintenance concerns.
• Partnered with a leasing team of 5 to ensure accurate and compliant lease agreements, maintaining consistency in lease documentation.
• Conducted annual re-examination appointments and housekeeping inspections, fostering a well-maintained and safe living environment for tenants.
• Cultivated positive tenant relations through regular visits and communication, demonstrating a commitment to tenant satisfaction and retention.

Bachelor of Science in Business Management – Cameron University