CRM Specialist & Property Manager
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A Systems Administrator and Project Manager with 30 years of experience researching, analyzing, and implementing technical solutions and support based on company requirements and end-user needs. An outstanding communicator with the ability to explain technical solutions to non-technical users and who brings a diverse range skills including: System Development Life Cycle Implementation, Project Management and Workflow Migration, LAN, WAN & Virtual Systems development and administration, Website, Database and Email server development and hosting, CRM and Accounting software deployments with concentration on Financial Management, Property Management, Real Estate, and Insurance
Property Manager at Maddox Company (2023-01 – Present)
I joined this more than 80-year-old family business dedicated to preservation of community, to digitize their historic records, modernize their day-to-day business workflow and recover debt accumulated during the COVID-19 Pandemic.
CRM Specialist at AspenTech CRM (2020-01 – 2022-12)
As a Trainer and ACT! Consultant, my responsibilities included deployment and consulting services, development, and training for our customers – to help them automate their business flow and maximize their productivity.
CRM Specialist & Hosting Manager at Keystroke Quality Computing (2009-01 – 2020-12)
During my tenure at Keystroke and Aspen Tech, I was responsible for Onsite and cloud database deployments, as well as training for our customers – including dual-language (French) support.
ScheduALL Software Support Specialist at VizuALL (2004-01 – 2008-12)
As a member of the Technical Support department, I was a part of a team that provided break/fix, customization, reporting, and network support to clients on every continent regardless of time zone.
Principal, IT Director at EQUALEYE, LLC (2000-01 – 2004-12)
As the IT Director, I planned, developed, tested, integrated, and maintained servers in a mid-sized Network Operation Center (NOC). I was responsible for facilitating operations and management of the NOC as well as all applications and websites hosted at our facility.
Undergraduate Study in Computer Information Systems – Howard University (1995-01 – 2000-12)
