Amanda Bolah
CRM Specialist & Property Manager
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About
A Systems Administrator and Project Manager with 30 years of experience researching, analyzing, and implementing technical solutions and support based on company requirements and end-user needs. An outstanding communicator with the ability to explain technical solutions to non-technical users and who brings a diverse range skills including: System Development Life Cycle Implementation, Project Management and Workflow Migration, LAN, WAN & Virtual Systems development and administration, Website, Database and Email server development and hosting, CRM and Accounting software deployments with concentration on Financial Management, Property Management, Real Estate, and Insurance
Experience
Property Manager at Maddox Company (2023-01 – Present)
I joined this more than 80-year-old family business dedicated to preservation of community, to digitize their historic records, modernize their day-to-day business workflow and recover debt accumulated during the COVID-19 Pandemic.
- Audit and maintenance of property management database
- Migrating day to day business flow tasks and historical documentation into digital and online systems
- Develop SOP Manual
- On-Premises technical support and systems administration
- Coordinating and supervising maintenance and repair requests
- Performing background checks and screening potential tenants
- Handling lease agreements and renewal
- Acting as liaison and mediating disputes with and between tenants
- Recovery of delinquent rent correlating to Pandemic rent freeze
- Develop and Maintain tenant and vendor records
- Navigate City and State Rent Legislation including Code Enforcement and Affordable Housing
- Providing owners with regular reports of rent income and ongoing maintenance
CRM Specialist at AspenTech CRM (2020-01 – 2022-12)
As a Trainer and ACT! Consultant, my responsibilities included deployment and consulting services, development, and training for our customers – to help them automate their business flow and maximize their productivity.
- Managed client relationships regarding the allocation of resources and solution functionality
- Worked with clients to develop and implement plans to support their deployed solutions
- Provided frontline and Tier II support including remote or telephone-based support sessions
- Responsible for the deployment and management of SQL Servers and databases
- Virtualized SQL Server & Windows Server Hyper-V
- Managed and executed database repair and rebuild
CRM Specialist & Hosting Manager at Keystroke Quality Computing (2009-01 – 2020-12)
During my tenure at Keystroke and Aspen Tech, I was responsible for Onsite and cloud database deployments, as well as training for our customers – including dual-language (French) support.
- Trained staff and clients in using and administering databases and networks
- Worked with clients to develop and implement plans to support their deployed solutions
- Provided frontline and Tier II/III support
- Deployed and managed SQL Server databases
- Virtualized SQL Server & Windows Server Hyper-V
- Managed hundreds of hosted ACT! databases On-Premise and data center servers
- Managed and executed database disaster recovery processes
ScheduALL Software Support Specialist at VizuALL (2004-01 – 2008-12)
As a member of the Technical Support department, I was a part of a team that provided break/fix, customization, reporting, and network support to clients on every continent regardless of time zone.
- Frontline, Tier II, and System Critical after-hours support for a global client base
- Creation, customization, and maintenance of SQL and Oracle databases
- Assisting clients in the integration of the ScheduALL interface with their Avid Suits, productions studios, and satellite uplink systems
- Providing in-house IT assistance at the Ft. Lauderdale, FL headquarters
Principal, IT Director at EQUALEYE, LLC (2000-01 – 2004-12)
As the IT Director, I planned, developed, tested, integrated, and maintained servers in a mid-sized Network Operation Center (NOC). I was responsible for facilitating operations and management of the NOC as well as all applications and websites hosted at our facility.
- Planned, developed, tested, integrated, and maintained servers in Network Operation Center
- Analyzed and managed LAN infrastructure for clients' secure Intranet
- Designed, developed, implemented, upgraded and supported Web-programming, security planning, and server side scripting
- Developed and managed Web-based kiosk networks
- Spearheaded usability testing for GUIs and middleware solutions
- Developed installation plans coordinated with clients and their in-house IT administrators
- Redesigned and managed Howard University, School of Business network
- Deployed School of Business Distance Learning Programs
- Managed Howard University Library Networks including all main campus and satellite campus libraries
Education
Undergraduate Study in Computer Information Systems – Howard University (1995-01 – 2000-12)
