Jay Qorby

IT Support Technician with 3+ years of experience across healthcare and corporate environments, spanning hardware/software troubleshooting, network support, endpoint security, and electronic health records management for 5,000+ patient records. Known for resolving issues fast, documenting thoroughly, and keeping systems running with minimal downtime. Currently building specialized cybersecurity skills (CompTIA Security+, hands-on labs) to move into security-focused IT roles.

Customer Service Advisor at Concentrix Ghana (2024-09 – 2025-05)

• Resolved a high volume of customer inquiries daily via chat, email, and phone, including order disputes, refunds, and delivery issues, under NDA-bound service protocols.
• Logged every case in CRM systems with full audit-trail detail, supporting team reporting and quality reviews.
• Escalated complex account and technical issues to the correct team, ensuring seamless handover and continuity for the customer.
• Consistently met customer satisfaction and response-time targets in a fast-paced, metrics-driven environment.

IT Support & Biostatistics Assistant at Mamprobi Hospital (2022-09 – 2024-09)

• First point of contact for 100+ hospital staff, resolving hardware, software, and network issues with minimal recurring downtime.
• Managed electronic health records for 5,000+ patients, improving data accuracy and supporting faster record retrieval for clinical staff.
• Deployed and maintained endpoint security and antivirus tools across hospital workstations, protecting patient data in line with hospital compliance requirements.
• Installed and configured operating systems, applications, printers, and peripherals across hospital workstations.
• Diagnosed and resolved hardware/software faults, replacing faulty components and maintaining consistent system uptime.
• Maintained technical documentation, system logs, and operational records for compliance and reporting.

Health Records Officer (National Service) at Mamprobi Hospital (2021-10 – 2022-09)

• Maintained electronic records systems and coordinated scheduling data for clinical staff, ensuring accuracy and compliance with record-keeping policy.
• Provided front-line system access and troubleshooting support for staff using records software.

IT Support Technician (Intern) at Ghana Ports and Harbours Authority (2019-06 – 2019-09)

• Installed and configured software for staff workstations and assisted with network setup and routine system maintenance.

HND in Computer Science – Accra Technical University (2018 – 2021)

WASSCE in General Science – St. Martin's Senior High School (2014 – 2017)