Bailey Nola
IT Professional transitioning into cybersecurity and systems support
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About
Detail-oriented IT professional transitioning from the electrical trade into cybersecurity and systems support. Skilled in troubleshooting, network configuration, and cloud technologies with hands-on experience across Windows and Linux environments. Passionate about cybersecurity, Python, and network infrastructure, with a strong desire to protect and improve digital systems through continuous learning and certification.
Experience
Client Support Engineer - Accessium Group - Williamsville, NY
(2025-07)
- Serve as primary technical contact for healthcare provider clients.
- Troubleshoot, diagnose, and resolve client issues remotely via secure connections.
- Maintain and update client documentation and billing records.
- Collaborate with clients to assess needs and deliver timely solutions.
Technical Support Analyst - Highmark Health - Buffalo, NY
(2024-04 - 2024-12)
- Created and managed ServiceNow tickets to track IT service requests.
- Provided desktop and server support, including computer imaging and maintenance.
- Supported AWS and Azure environments for internal infrastructure.
- Delivered responsive client services to maintain operational efficiency.
Network Analyst - Catholic Health - Lockport, NY
(2023-09 - 2024-02)
- Configured network ports and monitored server performance.
- Installed and tested hardware to ensure secure network operations.
- Troubleshot network errors to enhance system reliability.
IT Asset Inventory Technician - M&T Bank - Cheektowaga, NY
(2023-02 - 2023-08)
- Managed IT assets and ServiceNow ticketing for system issues.
- Imaged and deployed workstations for enterprise users.
- Diagnosed and repaired device hardware and software malfunctions.
Electrician Apprentice - Brady Electric - North Tonawanda, NY
(2021-05 - 2021-12)
- Read and interpret blueprints for commercial electrical installations.
- Performed risk assessments and troubleshooting on electrical systems.
- Ensured compliance with safety and quality standards.
Electrician Apprentice - Hildreth Electric - Lockport, NY
(2021-02 - 2021-05)
- Installed certified electrical wiring and diagnosed circuit issues.
- Worked collaboratively with team members to resolve on-site challenges.
Education
Cybersecurity Professional Certificate - Cybersecurity - University at Buffalo
Associate Degree - Liberal Arts and Sciences - Erie Community College
