Jon Tyler Forsyth

Hospitality operations leader with 9+ years of progressive luxury hotel and wellness experience, including interim general management, front office supervision, and executive/VIP guest relations. Known for strengthening service delivery, developing high-performing teams, resolving complex guest issues, and partnering across Sales and hotel operations to improve the overall guest experience.

Guest Relations Manager - Crowne Plaza Atlanta Perimeter at Ravinia - Atlanta, GA

(2022-11 - 2026-05)

• Led VIP and executive guest services for IHG Board Members, executive leadership, corporate travelers, and high-profile guests, delivering tailored experiences that reinforced brand loyalty.
• Directed the guest journey from arrival through departure in a high-volume luxury hospitality environment while supporting Front Office operations and brand-standard compliance.
• Partnered with Sales, Executive Leadership, and operational departments to coordinate high-profile arrivals, group experiences, service recovery, and daily hotel priorities.
• Coached and developed an 18-member front-line team; facilitated employee engagement and service-focused training to improve consistency and guest interactions.
• Participated in daily leadership briefings and sales strategy discussions; cross-trained with Housekeeping and Engineering to strengthen cross-functional operational knowledge.
• Played a key leadership role in the property's first IHG Torchbearer Award; recognized as Manager of the 2nd Quarter in 2024.

Interim General Manager / Assistant General Manager - Exhale Spa - Atlanta, GA

(2022-05 - 2022-11)

• Oversaw day-to-day spa and wellness operations, maintaining premium service standards while supporting business performance and operational improvements.
• Managed a 30-member team, including scheduling, payroll, recruiting, onboarding, coaching, and staff development.
• Coordinated inventory and merchandise ordering to maintain product availability and support guest satisfaction.

Front Desk Supervisor - Loews Atlanta Hotel - Atlanta, GA

(2019-05 - 2022-05)

• Coordinated VIP arrivals, room upgrades, personalized accommodations, and service recovery for high-profile travelers and loyal guests.
• Trained and mentored 22 associates and served as a Star Trainer, strengthening team confidence, service knowledge, and consistency.
• Partnered with Front Office leadership on team engagement and operational excellence; verified cash handling and financial reporting accuracy.
• Recognized as Team Member of the Month in 2021.

Front Desk Agent - Loews Atlanta Hotel - Atlanta, GA

(2017-06 - 2019-05)

• Delivered elevated check-in and check-out service, local recommendations, transportation coordination, and prompt resolution of guest concerns.
• Processed cash and credit transactions accurately while supporting a seamless front desk experience.

Hospitality & Management - Florida Atlantic University - Boca Raton, FL (2020-04)

High School Diploma - Rockmart Comprehensive High School (2005-05)