Hospitality & Operations Manager - Guest Experience - Team Training and Leadership
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Hospitality-focused leader with a strong interest in botanical beverages and wellness retail. I bring food-safety focused leadership from high-volume, compliance-driven environments (including correctional food service), with strengths in training, SOP development, sanitation systems, and process improvements that strengthen teamwork, reduce exertion, and ensure consistently on-time service. Currently located in St.
Augustine and motivated to grow in a relaxed, positive, guest-oriented space where I can build strong relationships with staff, regulars, and the local community.
Restaurant and Retail Management (02/2026–Present)
Ran daily operations; supported hiring/training; maintained food safety and sanitation practices, temperature logs, and documentation.
Build rapport with client's and staff to support smooth communication and operations.
Train employees across retail and food service functions; coach standards for guest service, cleanliness, and teamwork.
Developed SOPs and training for Julian dating, FIFO, and product rotation to strengthen food safety and reduce waste.
Implemented master cleaning schedules and station responsibility assignments to reduce conflict and promote accountability.
New Hire Training and Quality Control (2020–2025)
Supported high-volume operations, inventory accuracy, staging, and workflow pace using RF tools and material handling equipment.
Sales and Service Coordination Manager (2024)
Supported day-to-day operations, administration, and coordination of tasks sales and work crews for scheduling, customer communication, and high-accuracy documentation/recordkeeping.
Remote | CSR – Financial Accounts & Gamer Support (2013–2016)
Delivered prompt, courteous customer support while following policies, confidentiality procedures, and consistent documentation standards for credit card accounts.
Customer engagement and rapport focused service with gaming console accountholders. Responsible for navigating multiple systems, building strong relationships, and first-call resolution while troubleshooting connectivity, account issues, payments, or hardware errors.
Assistant Restaurant Manager (2011–2013)
Led shifts, trained employees, assigned tasks, and maintained guest-ready standards.
Enforced food safety practices: prep/cook to standardized recipes, portion control, dating/rotation, logs, sanitation, and checklists.
Financial Services Manager | Branch Manager (2009–2011)
(Earlier experience available: Community Weatherization Coalition; Zambelli International Fireworks; Stagehand; Dignity Project—operations, safety, tools, and team support.)
Florida State College at Jacksonville — Associate of Arts (In Progress, Expected 2027)
Santa Fe Community College — Business Management Certificate (2007)
