Jayden

IT Support Specialist with experience supporting 5–12 and early college environments. Skilled in Microsoft 365, Intune, Azure AD, JAMF, Cisco Meraki, and end-user support across Windows, macOS, ChromeOS, and Apple devices.

IT Support Specialist at Veritas Prep Charter Schools (2025-08 – 2026-06)

• Resolved 1,400+ IT support tickets through Zendesk, providing hardware, software, account, and network troubleshooting for students and staff.
• Served as primary IT support technician for an early college campus supporting 100+ students, faculty, and staff.
• Managed user accounts, licensing, permissions, and device administration through Microsoft 365, Azure AD, and Intune.
• Provisioned Apple hardware via JAMF and Apple School Manager to enforce device policy and configuration compliance.
• Supported network operations and asset management using Cisco Meraki, Printix, and inventory tracking systems.
• Deployed classroom technology and hardware setups, troubleshooting network printer fleets and Epson projector systems.
• Diagnosed and repaired Windows laptops and Chromebooks through hardware troubleshooting, component replacement, and device auditing.

IT Support Intern at Veritas Prep Charter Schools (2023-06 – 2025-08)

Summers 2023, 2024 & 2025

Overnight Dairy Stocker at Walmart (2023-09 – 2024-02)

• Managed inventory accuracy, product rotation, and efficient bulk stock replenishment utilizing barcode systems.

Overnight Stocker at Big Y (2022-06 – 2023-03)

• Monitored stock levels and organized store layout to prevent product shortages and ensure item availability.

Coursework in Computer Engineering – University of Massachusetts Amherst (2021 – 2024)