IT Support Specialist at Veritas Prep Charter Schools (2025-08 – 2026-06)
- Resolved 1,400+ IT support tickets through Zendesk, providing hardware, software, account, and network troubleshooting for students and staff.
- Served as primary IT support technician for an early college campus supporting 100+ students, faculty, and staff.
- Managed user accounts, licensing, permissions, and device administration through Microsoft 365, Azure AD, and Intune.
- Provisioned Apple hardware via JAMF and Apple School Manager to enforce device policy and configuration compliance.
- Supported network operations and asset management using Cisco Meraki, Printix, and inventory tracking systems.
- Deployed classroom technology and hardware setups, troubleshooting network printer fleets and Epson projector systems.
- Diagnosed and repaired Windows laptops and Chromebooks through hardware troubleshooting, component replacement, and device auditing.
IT Support Intern at Veritas Prep Charter Schools (2023-06 – 2025-08)
Summers 2023, 2024 & 2025
Overnight Dairy Stocker at Walmart (2023-09 – 2024-02)
- Managed inventory accuracy, product rotation, and efficient bulk stock replenishment utilizing barcode systems.
Overnight Stocker at Big Y (2022-06 – 2023-03)
- Monitored stock levels and organized store layout to prevent product shortages and ensure item availability.
