Nayab
Management Information Systems graduate with hands-on experience in IT support, technical troubleshooting, and data analytics.
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About
Recent Management Information Systems graduate with hands-on experience in IT support, technical troubleshooting, and data analytics. Proficient in Windows, Linux, Python, SQL, and cloud technologies through coursework and hands-on labs. U.S. Citizen actively pursuing CompTIA Security+ and seeking Cloud Support, Systems Administration, or Junior Cloud Engineer opportunities.
Experience
Data Visualization Intern at George Mason University (2025-06 – 2025-08)
- Built 5+ interactive Tableau and Power BI dashboards by analyzing datasets with Python, SQL, and Excel.
- Automated recurring reporting workflows using Python/SQL, cutting manual reporting time by an estimated 30%.
- Presented analytical insights to stakeholders, translating findings into actionable operational recommendations.
IT Advisor at Best Buy (2023-04 – 2025-05)
- Delivered tier 1 technical support resolving hardware, software, network issues across Windows, macOS, and iOS for 15–20+ customers daily.
- Configured and deployed 50+ devices end-to-end, including OS setup, data migration, account provisioning, and application configuration.
- Logged and tracked issues via ServiceNow, maintaining high first-contact resolution rates while collaborating with Geek Squad on escalations.
Education
Bachelor of Science (B.S.) in Management Information Systems – George Mason University (2026-05)
