Jaz B

Highly motivated and adaptable professional with a strong work ethic and exceptional interpersonal skills. Ability to work independently or collaboratively. Quick to learn new concepts and technologies, and passionate about continuous improvement and professional growth. Dedicated to contributing to team success and supporting overall company objectives.

Lead Teacher - Inheritance Academy

(2026-04)

Care Management Specialist - John Hancock

(2023-08 - 2025-04)

Long term care (LTC) - CLAIMS

• Expected to consistently and diligently execute all responsibilities associated with my role to the best of your skills, abilities, and experience. Be vigilant for any potential red flags and promptly inform the management team of any privacy incidents or suspicious activities, including fraud.

Customer Service Representative (CSR) - John Hancock

(2022-07 - 2023-08)

Long term care (LTC) - Retail Call center

• Provide outstanding customer service, fostering customer satisfaction and loyalty. This involves handling a range of inquiries, from basic product questions to more complex transactions and problem resolution. They may also provide information about products and services, take orders, process payments, and handle complaints.

Rehabilitation assistant - Sinai Hospital

(2021-05 - 2022-05)

RIAO Outpatient Physical Therapy

Patient Care Technician (PCT) - Mt. Washington Pediatrics Hospital

(2020-06 - 2021-06)

Infant Speciality Care

Newborn Hearing Screener - Mednax at John Hopkins Hospital

(2019-12 - 2020-06)

NICU, Labor & Delivery, and Nursery

Dietary aide - Levindale Hebrew Geriatric Center and Hospital, Inc

(2017-09 - 2020-04)

Staff member - McDaniel College

(2016-08 - 2017-07)

Sodexo Catering & kitchen

Team associate - Medstar Harbor Hospital

(2016-06 - 2016-08)

Team associate - Sinai Hospital

(2015-06 - 2016-04)

Central sterile processing

Sales associate - Orioles Stadium at Camden Yards

(2015-04 - 2016-09)

College Credits Earned - Communication Sciences Disorders - Maryville University (2023-05)

Associate of Arts - Health Professions Pathway - Community College of Baltimore County (CCBC) (2024-08)

Certified nursing assistant (CNA) License - IT works Learning Center (2020-08)

BLS Instructor Certification - American Heart Association (2019-12)

High School Diploma - Vivien T. Thomas Medical Arts Academy (2012-09 - 2016-06)

Career Pathway - Surgical Operating Room Technician - Vivien T. Thomas Medical Arts Academy (2013-09 - 2016-06)