Operations Technician III - Lumen - Town and Country, MO
(2021-01)
Supported mission-critical telecommunications infrastructure for federal customers in a secure, compliance-driven environment (active security clearance)
- Monitored and troubleshot network circuit outages, restoring service quickly to minimize downtime and meet SLA requirements
- Performed root cause analysis by accessing performance monitoring tools and alarm systems across multiple network platforms
- Logged into and administered provider edge (PE) routers including Cisco, Juniper, and Alcatel/Nokia to diagnose and resolve network issues
- Accessed and troubleshot managed routers and on-site Network Interface Devices (NIDs) to isolate faults at customer and network levels
- Interpreted alarms, logs, and telemetry data to identify degradation trends and prevent potential outages
- Coordinated with internal teams and external vendors to escalate and resolve complex network incidents
- Created and managed data center access tickets, ensuring proper authorization and timely support for field and engineering teams
- Maintained accurate documentation of incidents, troubleshooting steps, and resolutions in ticketing systems
- Ensured adherence to security protocols and operational procedures when supporting sensitive federal network environments
- Consistently met or exceeded performance metrics for incident response time, resolution time, and network availability
IT Infrastructure / Network Engineer - First State Community Bank - Farmington, MO
(2018-01 - 2020-07)
- Installed, configured, and maintained Cisco routers and switches supporting enterprise network infrastructure
- Deployed and supported DMVPN networks to enable secure, scalable branch connectivity
- Activated and configured ISP and AVPN circuits, ensuring reliable WAN performance
- Utilized SolarWinds for proactive network monitoring, alerting, and performance analysis
- Administered and supported ExacqVision, RasPlus, and RVC Control surveillance systems
- Diagnosed and resolved network performance issues, improving end-user connectivity and system reliability
- Troubleshot and supported Diebold and NCR ATM systems, ensuring operational uptime
- Managed and supported digital signage systems, coordinating with third-party vendors for issue resolution
- Delivered responsive IT help desk support, maintaining strong end-user relationships and high satisfaction
- Supported HR systems (Paycom), assisting with access and functionality issues
DMTS – Network Engineer / Analyst / Project Management - Verizon - Weldon Spring, MO
(2012-01 - 2017-12)
- Served as Layer 3 and Wavelength Subject Matter Expert (SME) within complex order design team
- Led provisioning and delivery of Broadband Ethernet and Wavelength services, including custom enterprise solutions
- Supported pre- and post-RFP processes, contributing to solution design, contract development, and negotiations
- Partnered with Solution Architects to ensure seamless service delivery and technical alignment
- Maintained and updated technical documentation in VzKnowledge database
- Built strong cross-functional relationships to drive project success and operational efficiency
- Developed and maintained SharePoint knowledge portals, improving documentation access and team collaboration
Network Engineer - Verizon - Weldon Spring, MO
(2004-01 - 2012-12)
- Provisioned and tested enterprise Private IP (PIP) and MPLS network services within global infrastructure
- Designed, configured, and activated customer networks within the Verizon MPLS cloud
- Troubleshot WAN/LAN connectivity issues, ensuring high availability and performance
- Configured and supported network devices including Cisco, Juniper, Adtran, and other platforms
- Applied advanced networking concepts including multicast, routing protocols, and site-of-origin configurations
- Ensured network diversity and redundancy to minimize outages and improve resiliency
Installation Technician - WorldCom
(2000-01 - 2004-12)
- Installed and tested voice and data circuits (DS0–DS3, OC-3/OC-12, SONET, MPLS)
- Performed physical layer testing and activation of telecommunications services
- Supported technologies including Frame Relay, ATM, Private Line, and Wavelength services
- Coordinated with local exchange carriers (LECs) for loop testing, troubleshooting, and escalations
- Built strong expertise in wide-area network (WAN) technologies, particularly Frame Relay
Sales Consultant - Convergys - Arnold, MO
(1998-01 - 2000-12)
- Exceeded sales targets through strong customer engagement and problem-solving skills
- Recognized as Top 10 performer in sales rankings
- Built lasting customer relationships through excellent communication and service
