Tamia Bell
Accomplished Customer Support Professional with 20 years of experience in high-volume, remote call center environments
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About
Accomplished Customer Support Professional with 20 years of experience in high-volume, remote call center environments. Currently advancing clinical and administrative expertise through a Medical Assistant program, specializing in pharmacology and EKG interpretation. Expert in navigating complex technical troubleshooting and medical insurance inquiries with a focus on empathy-based de-escalation.
Experience
Customer Service Representative - Answernet Remote - Akron, OH
(2024-02 - 2026-08)
- Spearheaded high-priority remote campaigns, prioritizing lead generation and precise appointment setting for national clients.
- Cultivated strong rapport with customers through active listening and personalized problem-solving strategies.
Tech Support Representative - PLUS ONE COMMUNICATIONS - Akron, OH
(2019-06 - 2021-05)
- Troubleshot complex connectivity issues for cable, phone, and internet services while coordinating technician logistics.
- Streamlined account management by facilitating seamless updates and resolving service inquiries.
CSR - Customer Service Representative - Ameridial - Canton, OH
(2013-02 - 2016-01)
- Navigated sensitive medical insurance inquiries, prioritizing patient satisfaction and data privacy.
- Surpassed performance benchmarks by maintaining a 95%+ satisfaction rating across high-volume inbound calls.
- Resolved intricate customer concerns, implementing appropriate solutions to guarantee long-term loyalty.
CSR - Customer Service Representative - InfoCision - Uniontown, OH
(2012-04 - 2013-07)
- Maximized conversion rates through strategic upselling and cross-selling, consistently exceeding monthly revenue targets.
- Orchestrated retention strategies that transformed customer complaints into repurchases, earning "Top Performer" recognition.
CSR - Customer Service Representative - OKS Ameridial - Canton, OH
(2010-10 - 2011-09)
- Maximized sales revenue by assisting customers with product selection tailored to their specific needs.
- Orchestrated high-volume outbound campaigns, consistently meeting response time and conversion goals.
Retention Specialist - Incept Inc. - Canton, OH
(2007-02 - 2009-08)
- Outperformed department benchmarks for retention and call quality for six consecutive years.
- Transformed customer complaints into repurchases through strategic upselling and proactive concern resolution.
Education
Clinical Medical Assistant - Trade school - Garden State Science and Technology Institute (2025-07)
