Tamia Bell

Accomplished Customer Support Professional with 20 years of experience in high-volume, remote call center environments. Currently advancing clinical and administrative expertise through a Medical Assistant program, specializing in pharmacology and EKG interpretation. Expert in navigating complex technical troubleshooting and medical insurance inquiries with a focus on empathy-based de-escalation.

Customer Service Representative - Answernet Remote - Akron, OH

(2024-02 - 2026-08)

• Spearheaded high-priority remote campaigns, prioritizing lead generation and precise appointment setting for national clients.
• Cultivated strong rapport with customers through active listening and personalized problem-solving strategies.

Tech Support Representative - PLUS ONE COMMUNICATIONS - Akron, OH

(2019-06 - 2021-05)

• Troubleshot complex connectivity issues for cable, phone, and internet services while coordinating technician logistics.
• Streamlined account management by facilitating seamless updates and resolving service inquiries.

CSR - Customer Service Representative - Ameridial - Canton, OH

(2013-02 - 2016-01)

• Navigated sensitive medical insurance inquiries, prioritizing patient satisfaction and data privacy.
• Surpassed performance benchmarks by maintaining a 95%+ satisfaction rating across high-volume inbound calls.
• Resolved intricate customer concerns, implementing appropriate solutions to guarantee long-term loyalty.

CSR - Customer Service Representative - InfoCision - Uniontown, OH

(2012-04 - 2013-07)

• Maximized conversion rates through strategic upselling and cross-selling, consistently exceeding monthly revenue targets.
• Orchestrated retention strategies that transformed customer complaints into repurchases, earning "Top Performer" recognition.

CSR - Customer Service Representative - OKS Ameridial - Canton, OH

(2010-10 - 2011-09)

• Maximized sales revenue by assisting customers with product selection tailored to their specific needs.
• Orchestrated high-volume outbound campaigns, consistently meeting response time and conversion goals.

Retention Specialist - Incept Inc. - Canton, OH

(2007-02 - 2009-08)

• Outperformed department benchmarks for retention and call quality for six consecutive years.
• Transformed customer complaints into repurchases through strategic upselling and proactive concern resolution.

Clinical Medical Assistant - Trade school - Garden State Science and Technology Institute (2025-07)