Summer Babcock

Accomplished, customer-obsessed organizational leader and technical program director with over 20 years of experience managing complex stakeholder environments, driving end-user adoption, and translating intricate technical and scientific concepts into clear, actionable frameworks. Proven track record leading cross-functional teams, executing multi-tiered program timelines, and building repeatable operating playbooks. Holds a Master of Curriculum & Instruction and a B.A. in Graphic Design, combining data-driven strategy with user-centric enablement.

Seeking to leverage deep expertise in relationship management, proactive issue triage, and stakeholder alignment in an Enterprise Customer Success Manager role at Kodex to drive onboarding excellence, account retention, and customer growth.

Department Chair & Lead Technical Program Director at Foothill Ranch & San Juan Schools (2022 – Present)

• Account Ownership & Program Leadership: Directed department operations, curriculum rollouts, and instructional technology across multi-school ecosystems serving 1,000+ stakeholders, maintaining 100% program compliance and high engagement.
• Technical Enablement & User Onboarding: Designed and deployed standardized technology integration playbooks and performance assessment frameworks, translating complex scientific/technical principles into clear, digestible workflows for non-technical users.
• Issue Triage & Engineering/IT Alignment: Served as primary escalation point for technical platform issues, triaging user friction and collaborating with district IT and administration to prioritize software updates and operational enhancements.
• Cross-Functional Strategy & Governance: Led cross-functional committees (SSP Team, Equity Team EOS, Master Scheduling Committee), driving alignment between executive leadership, operational teams, and end-users.
• Competitive Team Leadership & Performance: Coached competitive STEM teams (Robotics Team Coach 2024–2026), establishing goal tracking, technical milestones, and high-performance team culture.

Department Chair, Lighthouse Coordinator & Operations Lead at Muscatel Middle School (2004 – 2021)

• Enterprise Lifecycle & Onboarding Management: Oversee end-to-end program lifecycle for physical and life science divisions; spearheaded onboarding, user engagement, and performance monitoring across multi-grade cohorts.
• Process Building & Playbook Creation: Coordinated district Lighthouse Team, PBIS Team, and Maker Space initiatives, developing foundational operating systems, user playbooks, and training materials that scaled across the entire organization.
• Stakeholder Navigation & Customer Advocacy: Maintained high-touch partnerships across parents, district administration, and community stakeholders; advocated for client-side needs to influence resource allocation and operational strategy.
• Data-Informed Decision Making: Utilized performance assessment tools, data analytics, and user feedback loops to evaluate program health, identify retention bottlenecks, and deploy proactive remediation plans.
• Award-Winning Technical Coaching: Led Science Olympiad technical team to 1st Place in California State Competition and 6th Place Nationally; recognized with official state legislative awards for excellence in technical leadership.

High School Program Lead & Student Advocacy Coordinator at Encina Preparatory High School (2021 – 2022)

• Client Advocacy & Lifecycle Retention: Served on the core Advocacy Team, managing high-touch client support, user retention initiatives, and personalized goal development for diverse user groups.
• Technical & Scientific Instruction: Delivered high-impact Biology instruction, leveraging graphic design and digital media tools to enhance visual communication and user comprehension.

Master in Curriculum and Instruction – Concordia University (2012-05 – 2012-05)

Bachelor of Arts in Graphic Design – Azusa Pacific University (2000 – 2000)