Jeffrey Chitwood

Senior customs and trade compliance leader with 15+ years driving operational excellence across international logistics, import/export operations, and broker network management. Proven track record leading and developing teams of 10 professionals, designing scalable compliance programs, and advancing platform growth at the intersection of traditional brokerage and trade technology. People-first manager recognized for sustained team performance and organizational impact.

Broker Partner & Compliance Manager at KlearNow.AI (2022-06 – Present)

• Lead and develop a team of compliance and operations professionals; set performance standards, provide mentorship, and coordinate cross-functional workflows across broker partner and platform teams.
• Architect operational workflows supporting platform scalability and broker partner growth; manage live software deployments ensuring accuracy and continuity across client and partner modules.
• Facilitated cross-border regulatory requirements into executable compliance frameworks for new markets, serving as senior stakeholder in global expansion strategy.
• Streamline auditing and reporting across multiple SAP client interfaces, reducing manual review cycles and improving partner onboarding timelines.

International Specialist & Customs Broker at DJS International (2008-08 – 2022-06)

• Managed, trained, and mentored a team of 10 across import/export operations, customs brokerage, and compliance over a 14-year tenure — the sole back-to-back Employee of the Year recipient in company history.
• Oversaw high-volume trade operations, maintaining full US Customs, C-TPAT, and indirect air carrier compliance throughout.
• Built CargoWise reporting frameworks and trade data dashboards informing management decisions; led cross-departmental training to improve team versatility and reduce operational bottlenecks.

Bachelor of Science in Management – University of North Texas (2008)