Jeffrey White

As a dedicated Technical Support Specialist, I consistently maintain a professional and patient approach while delivering efficient solutions to ensure high levels of customer satisfaction and long-term loyalty. I am seeking a dynamic role that leverages my strong organizational skills, presents ongoing challenges, and supports continuous learning and career advancement.

Technology Support Specialist - Forsyth County Schools

(2023-01)

• Responsible for installing, maintaining, and troubleshooting desktops, laptops, Chromebooks, printers, and peripherals
• Resolve assignments, including service tickets, client upgrades, rollouts of new equipment, installation of hardware, and software
• Providing efficient and effective technical support for local school staff, central office staff, and external users via the telephone, ticketing system, and/or e-mail
• Ability to capture and record the required information to ensure all reported incidents are resolved or accepted by the next level of support in a timely manner
• Implemented 1:1 technology

Advanced Response Team (Advance Response Security Professional) - Argus - Denver

(2022-01 - 2023-12)

• Ensured the safety of patrons and personnel by monitoring surveillance equipment and patrolling property
• Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities
• Respond quickly to incidents and assessed active situations for security concerns

Integrated Pest Management Technician - Livwell - Denver

(2021-01 - 2022-12)

• Maintained accurate logging of environmental controls with Google Sheets and Numbers
• Created farm strategies to maximize production and convert farm operations to commercial standards
• Wrote reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity
• Trained and supervised farmhands in proper use of farm equipment and safety protocols

Technical Advisor - Wize Networking - Flowery Branch

(2017-01 - 2020-12)

• Monitored technology infrastructure against standards to provide technical assessment and advisory services
• Mitigated risk and managed liability by proactively applying cybersecurity advisories and best practices to internal operations and product development
• Assessed risk for new project proposals, suggesting liability mitigation efforts where necessary

Broadband Technician - Spectrum - Gainesville

(2016-01 - 2018-12)

• Installed and provided troubleshooting and customer training for high-speed internet and telecommunications systems
• Verified quality of service parameters with various signal level meters
• Submit complete and accurate installation, service, and inventory records
• Trained new employees to preform installations and repairs

Diploma - Networking Specialist - Lanier Technical College (2019-12)