Mike Bon
Technical Support Specialist
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About
Results-driven technical support worker with more than 10 years of experience in IT. Skilled in resolving technical issues, improving system performance, and utilizing various software tools. Proven ability to manage various tasks in a fast-paced environment while maintaining accuracy and efficiency. Seeking to leverage over a decade of technical knowledge and expertise to a new professional workplace.
Experience
Technical Support Specialist - Cigna - Bloomfield Connecticut
(2016-01 - 2026-03)
- Operation - Monitored the system, production batches, and the 24 hour copy processes
- Monitored and fixed failed jobs, created tickets and assigned issues to specialized groups
- Monitored online service availability with Traversed Edges Per Second (TEPS) and Host On Demand (HOD)
- Monitored tickets through ServiceNow (SNOW), working with Encapsulating Security Payload (ESP) or HOD to troubleshoot and run jobs
- Monitored dental batches utilizing the software tool Automic Automation (UC4)
- Collaborated with team members to generate ideas and problem solving solutions
- Received calls to provide customer support and technical assistance
Tape Operator - Randstad - Windsor Connecticut
(2004-02 - 2016-01)
- Ensured the backup tapes were completed and prepared to be sent out for storage
- Maintained, adjusted, and set up equipment to align with production requirements
- Worked effectively with other members of the production team to ensure efficiency and quality that is up to company standards
Education
High School Diploma - Saint Joseph Academy (1991-06 - 1995-03) Mexico, Pampanga, Philippines
Lorraine Institute of Technology (1996-06 - 1998-03) San Fernando City, Pampanga, Philippines
