Nilda Stasson
Technical Support Specialist
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About
To Obtain a career that will provide further growth and challenge my profession skills
Experience
Technical Support Specialist - Mayville Engineering Company - Mayville, WI
(2021-12 - 2025-10)
Responsible for responding to emails, tickets and inbound calls. Troubleshoot issues with hardware like laptops, desktops monitors, printers, etc. As well as troubleshooting Mayville proprietary software, all of Microsoft products like outlook, excel, word.
Para Educator Special Education - Lomira School District - Lomira, WI
(2015-06 - 2021-12)
During the school year worked with students that had disabilities that needed assistance with day to day tasks. Which allowed me the time I needed to set up the services for my autistic son. Then during summer breaks I would take short temporary contracts with temp agents like Tek Systems to keep up with my tech skills
IT Support Specialist - Trinity Hospital - Minot ND
(2015-03 - 2015-06)
Responsible for answering inbound helpdesk calls and appropriately identifying, prioritizing and logging service requests for all Trinity Hospitals and clinics. Tasked to troubleshoot hardware like laptops, monitors, printers etc. As well as troubleshoot software issues, and manage ticket escalation.
IT Support Specialist - Mercury Marine - Fond du lac WI
(2014-04 - 2015-01)
Responsible for answering inbound helpdesk calls and appropriately identifying, prioritizing and logging service requests for all Brunswick's divisions. Tasked to troubleshoot hardware like laptops, monitors, printers etc. As well as troubleshoot software issues, and manage ticket escalation.
