Jeison Velez
Food & Beverage · Luxury Hospitality
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About
Warm, detail-driven hospitality professional with five-star experience across dining at Four Seasons, and Forbes-service Standards. Trilingual across English, Spanish, and French, with an eye for the details — — that define a truly exceptional stay for guests. Composed, discreet, and gracious under pressure.
Experience
Housekeeping Attendant at One&Only Moonlight Basin (2026-01 – Present)
- Service guest rooms and private suites to impeccable five-star standards at one of the most exclusive resorts in the United States.
- Perform meticulous detailing, bed-making, and evening turndown with discretion, consistency, and care for every finishing touch.
- Replenish premium amenities and report maintenance needs, ensuring each room feels pristine, serene, and welcoming.
Food & Beverage Server / Pool & Beach at Four Seasons Resort-Naples Florida (2025-01 – 2026-01)
- Delivered anticipatory, five-star service across pool and beach dining venues, ensuring every guest felt genuinely cared for.
- Processed food & beverage orders with precision and maintained immaculate tables, lounge areas, and service stations to luxury standards.
- Completed Forbes Travel Guide service training; stayed composed and gracious through peak hours and high-volume service.
Food Runner / Busser at Grand Hotel — Davidson Hospitality Group-Michigan (2026-01 – 2026-01)
- Delivered dishes from kitchen to table with speed and precision, ensuring every plate reached guests at its peak.
- Partnered closely with servers to reset and detail tables, keeping the dining room polished and service seamless throughout the night.
- Anticipated guest needs — refreshing water, clearing courses discreetly — to keep the experience effortless and refined.
Customer Service Specialist — Multi-Industry at 247.AI · WebHelp · Sitel · Solvo Global (2022-01 – 2024-01)
- Built instant rapport with clients from diverse backgrounds, making every interaction feel personal and valued.
- Earned high customer-satisfaction scores through warm, clear communication and calm, empathetic problem-solving.
Front Desk Host at El Cielo Hotel & Restaurant (2021-01 – 2021-01)
- Greeted and welcomed every guest with warmth and poise at one of Colombia's most acclaimed fine-dining destinations.
- Managed reservations, seating flow, and special requests gracefully during high-demand service.
