Jen

Product and program management leader with 17+ years of experience across technology consulting, digital health product development, clinical operations, and business transformation. Experienced leading end-to-end product lifecycles across market and customer needs analysis, product strategy, roadmap planning, UX workflow design, Agile development coordination, launch readiness, customer onboarding, adoption, and post-launch performance improvement. Strong background translating customer needs, clinical research, operational workflows, and product feedback into scalable mobile, web, and VR-based digital experiences.

Known for cross-functional stakeholder alignment, data-driven problem solving, product documentation, executive communication, and hands-on execution from concept through implementation.

Director of Operations and Product at Cognitive Leap Solutions Inc. (2019-12 – Present)

• Led end-to-end product strategy, roadmap planning, requirements definition, UX workflow design, development coordination, testing, launch readiness, adoption, and U.S. operational implementation for digital mental health and cognitive training products.
• Conducted customer needs analysis, market positioning review, and implementation feedback assessment to identify product opportunities and guide product enhancements across digital health, VR assessment, and cognitive training solutions.
• Partnered with engineering, clinical, business, marketing, sales, implementation, and external expert stakeholders to translate research findings, customer needs, and operational requirements into scalable product features and workflows.
• Prepared product documents, user workflow specifications, training materials, implementation guides, business strategy materials, investor pitch decks, and executive-level presentations to support alignment, adoption, and growth planning.
• Drove commercialization and product adoption through go-to-market planning, B2B partner implementation, customer onboarding, training, support, and ongoing account management.
• Monitored customer feedback, support issues, implementation outcomes, and operational performance data to evaluate product functionality and inform future product direction.
• Built and operationalized infrastructure for 2 ABA clinics, including platform selection, scheduling workflows, medical billing processes, reimbursement support, team onboarding, recruiting support, and compliance support.
• Coordinated with Regional Centers to design and position social recreation programs, supporting approval under both Self-Determination Program (SDP) and Traditional Plan service pathways.

Principal - Financial Services Practice at West Monroe Partners (2017-12 – 2018-12)

• Served as product owner for ActivityTrak, a responsive desktop and mobile-friendly web application with client and admin interfaces, implemented in MS ASP.NET.
• Facilitated stakeholder workshops and interviews to capture KPIs, business processes, architecture needs, customer pain points, and short- and long-term product goals.
• Initialized product specifications, refined user requirements, built product roadmaps, prioritized backlog items, identified milestones, and managed delivery risks through Agile development cycles.
• Coordinated with development, QA, on-site/offshore technical teams, and client stakeholders to prevent delivery roadblocks and support quality standards and release timelines.
• Gathered customer feedback, led retrospectives, hosted product workshops, and translated business needs into practical technical solutions and product enhancements.
• Prototyped an RPA solution using UiPath to automate user information extraction, dialing tree creation, external IVR integration, and feedback collection.

Senior Data Analyst at CAST Management Consultants (2008-09 – 2017-12)

• Led business process digitization, workflow automation, data reporting, and technology solution delivery for banking, lending, performance optimization, and operational improvement clients.
• Translated client business needs into technical requirements, reporting strategies, database solutions, and web-based tools that improved data access, quality control, and recurring business processes.
• Designed and developed web applications, MS SQL Server databases, stored procedures, reports, Access/Excel automation tools, and data-file transmission processes to support client operations.
• Partnered with client stakeholders to analyze performance data, define reporting needs, improve process visibility, and deliver actionable business insights.

System/Database Administrator at General USA Development (2006-02 – 2006-12)

• Maintained company network, servers, printers, databases, and operational systems while supporting customer, project, and inventory data management.
• Built MS SQL Server databases and workflow tools to track project status, customer needs, cost/duration estimates, historical records, and operational guidelines.

Early Technical & Research Experience at University of Houston / Shell International Exploration & Production / General USA Development (2003 – 2006)

• Built early technical foundation across computer science research, database administration, systems support, production data analysis, and technical training.
• Conducted graduate-level research in real-time systems and power-aware task scheduling; developed QCAT, a quality-checking automation tool for Shell production data workflows.

Master of Science in Computer Science – University of Houston (2002-08 – 2006-01)

Bachelor of Science in Computer Science – Beijing University of Technology (1998-08 – 2002-07)