Jenifer Johnson

Dynamic and versatile hospitality professional with over a decade of combined experience spanning high-volume restaurant service, bartending, front-of-house guest relations, and professional environmental cleaning services. Proven history of maximizing guest satisfaction, driving repeat business, and maintaining meticulous operational and sanitization standards. Exceptionally adaptable, detail-oriented, and skilled at thriving in fast-paced customer-centric environments.

Server - Smokey's Steakhouse - Tampa Bay, FL

(2020-01 - 2026-01)

• Delivered upscale hospitality service within a high-volume fine dining steakhouse, managing multi-table sections seamlessly.
• Upsold premium cuts, fine wine pairings, and specialty desserts, consistently increasing average check sizes.
• Collaborated with back-of-house kitchen teams to ensure accurate order modifications and prompt food delivery.

Server / Bartender - Bubba Gump Shrimp Co. - Orlando, FL

(2017-01 - 2020-01)

• Engaged high volumes of tourists and local guests in a fast-paced, high-energy themed environment.
• Crafted premium cocktails, managed bar inventories, handled cash drawers, and maintained strict safety and alcohol compliance rules.

Residential & Commercial Cleaner - Cover All Cleaning - Tampa Bay, FL

(2014-01 - 2017-01)

• Executed systematic cleaning, sanitation, and organization protocols for diverse local businesses and residential spaces.
• Ensured chemical safety compliance and maintained a 100% customer satisfaction rating for precision and reliability.

Housekeeper & Guest Services Specialist (Dual Role) - Hotel Haya - Tampa Bay, FL

(2010-01 - 2014-01)

• Maintained rigorous property cleanliness and prepared luxury guest rooms up to meticulous corporate standards.
• Managed front-of-house guest requests, resolving inquiries swiftly to elevate the overall visitor experience.