Houda Hirich

Client success and operations professional with 3+ years of experience managing customer accounts, coordinating service workflows, resolving escalations, and maintaining accurate documentation in fast-paced environments. B.S. in Finance with strengths in project coordination, analytical problem-solving, cross-functional communication, and process improvement.

Client Success & Account Operations Coordinator at ProMax Pest Management (2024-04 – Present)

• Manage a high-volume portfolio of recurring customer accounts as a primary point of contact for service, billing, scheduling, account updates, and ongoing support.
• Coordinate customer requests and account changes across scheduling, billing, operations, and field service teams, tracking open items through completion and communicating next steps.
• Balance concurrent client needs, deadlines, service issues, quotes, payments, and follow-up activity while maintaining accurate records in internal systems.
• Own escalated client issues through resolution, clarify expectations, and align internal stakeholders to deliver timely, consistent outcomes.
• Surface recurring customer concerns and workflow gaps to internal stakeholders, supporting process improvements that strengthen consistency and client experience.

Insurance Broker at OneDigital (2023-09 – 2024-04)

• Managed multiple client accounts in a regulated financial-services environment, building trusted relationships and providing guidance tailored to client needs.
• Coordinated claims and escalated account matters among clients, carriers, and internal stakeholders, tracking action items and documentation through resolution.
• Performed account and risk analysis, investigated issues, and communicated clear recommendations, expectations, and next steps to clients.
• Maintained accurate account and compliance documentation while balancing deadlines, client priorities, and a high volume of concurrent requests.

Salon Coordinator at Drybar (2022-05 – 2023-03)

• Managed high-volume client interactions, scheduling, transactions, account updates, and service requests in a fast-paced customer environment.
• Supported daily operations and helped oversee workflow when management was unavailable.

Bachelor of Science in Finance – Western Governors University