Jennifer Rogerson

Result-focused senior level business professional with 13 years of progressive leadership experience in overseeing the full scope of logistical operations, including strategic planning, organizational growth initiatives, employee development, and customer satisfaction. Adept in blending an analytical mindset and strong creative problem-solving techniques to improve process efficiencies and elevate productivity. Detail-oriented manager with the ability to adapt to changing environments and learn quickly and implement new technologies within fast-paced and high-volume work settings.

Strong knowledge of handling OOG cargo and heavy machinery cargo.

Business

Professional with an extensive background in the logistics and supply chain sector, spanning imports, exports, breakbulk, LTL's, OOG, FTZ, HAZ, Reefers and rail logistics including E-commerce. Renowned for a versatile skill set that encompasses operations management, customer service, teamwork, and freight coordination. A creative problem solver with a proven track record in drayage and in warehousing, offering a reliable driven approach.

Proficient in Microsoft Office, Front, Excel, Word, PowerPoint, and dedicated to business. Recognized for expertise in all facets of logistics, from orchestrating seamless moves to navigating the intricacies of container sizes, chassis types, and truck specifications. Committed to ongoing professional development, expanding knowledge of forklift equipment including cranes crucial for efficient logistics processes.

Extensive logistics experience with dedication to continuous learning can contribute to the growing industry.

Logistics Team - Sentinel Transportation (Phillips 66) - Houston, TX

(2026-03 - 2026-05)

• Oversee daily tanker operations to ensure timely and efficient deliveries
• Coordinate with drivers and logistics teams to optimize routes and schedules
• Monitor compliance with safety regulations and industry standards
• Manage inventory levels and ensure proper documentation for shipments
• Analyze performance metrics to identify areas for improvement
• Assist in training and mentoring new staff in logistics procedures
• Work within other departments to help improve efficiency

Director of Customer Success - Metrix Logistic Group LLC. - Houston/Pasadena/Baytown, TX

(2023-12 - 2025-12)

Transitioned from Warehouse Manager to Director of Customer Success within one year due to an in-house promotion based on exceptional work performance. Drove customer satisfaction, retention, and organizational growth through impactful strategic planning, needs assessment, process optimization, client relationship development, and effective problem resolution. Conveyed right-hand administrative and operational support to the CEO.

Ensured fulfillment of client needs by partnering cross-functionally with such areas as sales, marketing, product development, and customer service.

• Achieved ACD certification within two months by leading initiatives and imparting experiential knowledge regarding the shipping of hazardous materials/dangerous goods, resulting in passing the audit with excellent results
• Unified all vendors by developing strong professional relationships, establishing quality expectations, building strong communication regarding deadlines, and effectively negotiating optimal contracts and pricing
• Elevated business operations and customer success by developing and implementing proper warehouse procedures to all warehouse locations in Pasadena TX, Baytown TX and Houston TX
• Monitored and validated outcomes by performing monthly audits for all warehouses
• Strengthened the organizational workforce by successfully conducting all hiring interviews and forklift testing for warehouse operators

Warehouse Manager - Metrix Logistics Group LLC. - Pasadena, TX

(2023-12 - 2025-12)

Oversaw warehouse operations, including successfully managing team members to facilitate efficient workflow. Fostered a culture of collaboration, accountability, and ongoing improvement by providing training, guidance, mentorship, work direction, and employee resources. Facilitated partnerships with various departments/team members (finance, sales, technology, customer service, and safety) to ensure a seamless integration and delivery of 3 PL services.

Coordinated inbound and outbound transportation schedules with customer service. De-escalated issues that arose within the area.

• Expanded organizational growth by directing the successful opening of a new warehouse supporting two chemical plants
• Synthesized existing operations among all warehouses to ensure consistency in policies, procedures, and protocols
• Optimized warehouse operations to align with company and customer objectives through strategic planning, cost reduction efforts, and process improvement tactics
• Measured operational outcomes by setting performance goals and metrics
• Reduced company and customer costs and elevated stock levels via detailed oversight of inventory management control processes (receiving, storage, tracking, and distribution of goods and services) and integration of procedures to sustain accurate inventory levels and minimal variances
• Expertise in managing transportation and warehousing operations, experience in a 3PL environment supporting multiple customers, transportation management pick-up and delivery and drayage
• Worked with drayage drivers and services

Operations Manager - Supply Chain Warehouses - Houston, TX

(2023-08 - 2023-10)

Led administrative operations encompassing employee management, including scheduling, safety protocols, policy and procedure enforcement, staff discipline, hiring, training and professional development. Strengthened employee work performance via coaching and counseling.

• Improved best practice protocols by creating company standard for safety audits, daily forklift productivity reporting, and daily forklift inspection forms

Drayage Specialist - Swan Transportation Services - Remote

(2023-01 - 2023-07)

Coordinated transportation services and promptly resolved issues via accurate tracking and tracing of hauls. Sustained a healthy cash flow within the organization by developing strong business relationships, generating invoices immediately, and following up regarding all final charges to be billed.

• Boosted cost-effectiveness of transportation services by brokering the best rates with several truckers for hauls throughout the United States, Mexico, and Canada

Senior Cross Docks Specialist - Canal Cartage Company - Pasadena, TX

(2021-10 - 2023-01)

Guided a smooth internal operational workflow by ensuring the safety of all warehouse personnel and the timely completion and submission of daily paperwork to the window clerk for processing cargo flow within the system. Delivered exceptional customer service by maintaining accurate inventory controls, detailed records of newly processed orders, and effective overall communication.

Logistics Coordinator (Drayage & Transload) - Gulf Winds International - Remote/La Porte, TX

(2014-02 - 2021-10)

Facilitated all aspects of logistical operations to ensure the optimization of supply chain management protocols. Coordinated workflows encompassing record management for new orders, delivery schedules, inventory placement and safety to minimize damage/loss of cargo, and strong rail knowledge for inbound and outbound shipments. Effectively balanced complex daily tasks within several inventory systems. Nonstop continually helping customers night or day.

• Generated revenue for the organization by ensuring delivery of world class services to key accounts
• Fostered business partnerships with steamship lines, including Maersk, MSC, CMA, COSCO, ONEY and the rail UPPR and BNSF, PTRA
• Promoted client retention and loyalty by actively delivering best practice standards for customer service and supporting all managers and team members in identifying and resolving escalated issues

Associate of Applied Science - San Jacinto College