Jennifer Scher

Experienced administrative and customer service professional with over 15 years of experience supporting office operations, handling financial documentation, resolving customer concerns, and maintaining accurate records. Strong background in billing support, cash handling, account reconciliation, and administrative coordination. Recognized for strong communication, organization, multitasking, and problem-solving skills.

Customer Service Associate - Publix - Atlanta, GA

(2005-03)

• Deliver professional and efficient customer service while handling high-volume transactions and inquiries.
• Resolve customer concerns and billing discrepancies with accuracy and professionalism.
• Process cash, credit, and debit transactions while maintaining balanced cash drawers.
• Prepare financial documents, invoices, and month-end closing information.
• Support daily office and administrative operations, including recordkeeping and account tracking.
• Coordinate cash deposits and maintain compliance with company cash-handling procedures.
• Assist with accounts payable and receivable tasks and maintain accurate financial records.
• Collaborate with team members to improve customer satisfaction and operational efficiency.

Accounting Clerk - E.H. Whitson Air Conditioning - Hollywood, FL

(2003-02 - 2005-02)

• Prepared invoices, financial reports, and monthly closing statements.
• Researched and resolved billing discrepancies to ensure account accuracy.
• Assisted with budgeting and expense tracking by analyzing income and expenditures.
• Maintained organized financial and licensing records for audits and reviews.
• Supported office operations through administrative coordination and detailed documentation.
• Verified licenses and permits while maintaining accurate compliance records.

High School Diploma - Plantation High School (1996)