Jennifer Weinard

Dedicated Customer Success Manager with extensive experience driving value realization and fostering strong customer relationships. Proven ability to increase product adoption, manage risk, and identify upsell opportunities. Expertise in order management, customer service operations, and cross-functional coordination, leveraging systems like SAP and Salesforce.

Passionate about building collaborative partnerships and advocating for customer needs to ensure satisfaction and retention. Eager to contribute to Unit4's mission by maximizing customer investment and driving success.

Order Process Management Specialist II - Sartorius Stedim

(2021-07)

• Managed customer orders, delivery documentation, billing plans, invoicing, and associated order-management processes utilizing SAP, SAP S/4HANA, Fiori, Salesforce, and other business systems.
• Reviewed contract terms and supporting documentation for alignment with company policies and order requirements.
• Coordinated delivery timelines and resolved order issues with cross-functional teams including Finance, warehouse, logistics, transportation, supply chain, purchasing, production, WMS, and international headquarters.
• Served as a primary customer contact for order status, shipment issues, returns, claims, and inventory inquiries, while providing support to regional Sales teams.
• Maintained accurate customer master data, contracts, agreements, and order records; processed CTO (Configure-to-Order) and ETO (Engineer-to-Order) orders through the configurator program.
• Generated operational reports using GP, SAP, and Celonis; functioned as a Celonis subject matter expert and trainer for reporting, processes, and procedures.
• Acted as a subject matter expert and project manager for the Sartorius CSC Excellence team, championing process and service improvement initiatives.
• Trained and mentored new associates to accelerate onboarding, enhance process knowledge, and foster role development.

Customer Service Manager - CleanWell LLC

(2017-09 - 2020-11)

• Oversaw branded order processing from entry through shipping coordination and invoicing within QuickBooks.
• Processed purchase orders for Unilever and liaised with co-manufacturers, concurrently updating SAP with inventory, shipping, and delivery information.
• Coordinated raw materials, production schedules, line time, and resources with co-manufacturing partners; prepared production plans, weekly reports, and facilitated production review meetings.
• Cultivated relationships with transportation providers, distribution centers, co-manufacturers, customers, and business partners; secured cost-effective transportation and monitored on-time delivery performance.
• Reconciled inventory monthly and reviewed, approved, or disputed transportation and co-manufacturer invoices based on actual production and services rendered.
• Collaborated with VAN (Value Added Network) providers to establish, test, and integrate EDI (Electronic Data Interchange) documents, supporting seamless data flow across business partners.
• Spearheaded the rebranding of 14 products, encompassing UPCs, barcodes, and price lists, while ensuring service continuity during COVID-19, which saw demand surge over threefold amidst raw-material constraints.

Operations Manager - Auto Works PDR

(2016-01 - 2017-09)

Operations Manager - NDLI

(2015-04 - 2017-01)

Client Service & Dispatch Manager - Plumbline Services

(2014-08 - 2015-03)

Senior Customer Service Manager - Suncore Products

(2010-11 - 2014-07)

Customer Service, Dispatch & Office Manager - Republic Services

(2008-06 - 2010-11)

Support Programs Manager - Sharper Agent-SaaS

(2007-01 - 2008-06)

Customer Service Manager - Nestle Prepared Foods

(1994-01 - 2006-06)