Jennifer Ying
Financial coordinator
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About
7 years of experience as financial/treatment coordinator in an orthodontic office. Fluent in English and Chinese. 3 years of experience serving customers as a tax preparer also helped front desk when possible. 8 years of experience in wireless industry, working experience in BSS. Years of working experience as technical support
Experience
Financial coordinator - Dr. Judy Chen Orthodontic office
(2018-01)
- Assisting the doctor during consultation, communicating with patient about proposed treatment plan, giving cost estimate
- Prepare orthodontic treatment contracts, explaining cost of treatment, insurance coverage, and finance options
- Submit insurance claims, follow up with insurance payments
- Payroll, end of day reports, end of month reports, monthly statement
- Scheduling patient appointments, answering phones
- Coordinate orthodontic services with other dental and medical services
- Managing office scheduling
- Demonstration and presentation
Tax preparer - H&R Block
(2009-01 - 2012-05)
- Prepare tax return for customers
- Scheduling, customer support
Senior Support Engineer - Forsk US
(2005-09 - 2006-05)
- Technical support for North and Central American region for radio network planning tool Atoll
- Technical documentation
- Demonstration and presentation Atoll to potential customers
RF Performance Engineer - Siemens Information and Communication Mobile
(2002-04 - 2003-09)
- St. Louis and Wisconsin Cingular live network EDGE FOA planning as well as supporting for execution, performance analysis, trouble-shooting, and parameter optimization
- Supporting radio network planning engineer from regional office with network optimization
- New Planning Tool evaluation
Radio Network Planning Engineer - Nokia Telecommunications - Singapore
(1997-09 - 1999-12)
Expatriated to Nokia Sigapore PTE. Ltd., working in Starhub GSM 1800 project, I was involved in various activities such as frequency planning, coverage planning, dimensioning as well as indoor solution
Education
BS - Microelectronics - Shanghai Jiaotong University
