Jenny C. Sung

Scheduling/Office Clerk - Malca-Amit - Irving, TX

(2022-05)

Advise clients of shipment status with ETA for pickups/deliveries and proof of deliveries
Guide new clients through account setup, company portal and shipment bookings
Effectively resolve client complaints, deliveries issues, and returns
Arrange armed pickups/critical deliveries/residential deliveries with respective stations
Prepare monthly billing for over 70 clients with proprietary systems following strict guidelines
Ensure timely auditing and corrections prior to monthly billing deadlines
Maintain accurate records of cost, issue statements to overseas stations and other clerical duties

Operational Specialist - Cap Logistics - Denver, CO

(2020-02 - 2021-02)

Contact carriers and truckers for shipment updates and requirements
Track and trace freight routings, airline routings and obtain accurate proof of deliveries
Manage vendor’s inbox, determine carrier needs and provide updates to operations
File LTL bookings, cancellations, resolve shipment issues
Assist with training new hires, giving feedbacks, providing resources and guidance

Customs Entry Writer - Pegasus Shipping Inc. - Glendale, CA

(2016-07 - 2019-11)

Work closely with custom brokers, oversea agents, freight forwarders, SSL, terminals, airlines and truckers ensuring smooth import process and high customer satisfaction
Inform clients of shipment status/pending paperwork for on time freight release prior to LFD
Follow up on Customs Exams, FDA Exams, Private Lab Testing, and necessary extensions
Effectively resolve rejected entries, pending freight releases, and client complaints
Process Type 01, 03, 11 data entries, and single ISF/Entry bonds with high accuracy
Generate invoices, issue delivery orders, and provide necessary ABI/7501 for customs release while following proper document handling procedures/standard operating procedures

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