Jessica

Highly motivated, energetic leader with over 13 years of experience in the high paced restaurant industry.

Experience in both high volume sales and leadership skills to a team of 50+ employees. Excels in guest relations, recoveries and conflict resolution. Proficient in Microsoft Office, Aloha, Fusion Oracle, Kronos, NBO

Shared Service Specialist/Assistant Restaurant Manager at SSP America (2023-01 – Present)

• Balance nightly deposits for 3 restaurants. Enter daily individual checkouts into database, Lynx BM
• Create change orders
• Enter invoices for all of company
• Administer Serve Safe Food Manager tests and Instruct Serve Safe Alcohol classes and test.
• Help with Managerial Duties when needed, open restaurants, line checks, food and liquor orders, scheduling, and Monthly inventories.

Bartender/Server at Stagecoach (2019-06 – 2023-12)

• Cared for guest; took care of their needs and requests in a timely manner
• Helped build clientele through customer service
• Worked as a team by cleaning, stocking and communication
• Helped with creation of daily specials

Server/Bartender/Mid-Manager at Red Robin (2019-05 – 2023-06)

• Ensure Guest experience through company service and time standards.
• Oversee training of new staff and ensure their knowledge of restaurant operations.
• Facilitate teamwork and delegation of daily tasks to run smooth shifts.
• Conducted weekly inventories, analyze and fix variances
• Placed liquor orders and held positive relationships with all vendors

Bartender at Bad Daddy's Burger Bar (2018-03 – 2019-05)

• Mixing/Serving Drinks to company standards by recipe adherence.
• Ensure Guest experience through company service and time standards.
• Maintain clean working environment to follow Health Department Requirements

Server/Bartender at Buffalo Wild Wings (2015-11 – 2018-03)

• Facilitated Guest experience through company service and time standards.
• Helped with daily cleaning to uphold company/health standards

Server/Bartender/Mid-Manager at Red Robin (2006-09 – 2015-11)

• Ensure Guest experience through company service and time standards.
• Oversee training of new staff and ensure their knowledge of restaurant operations.
• Continually gain knowledge of the company and the industry. As Mid-Manager trained in all restaurant positions.
• Created schedules, weekly for bar staff
• Trained, develop and uphold standards with all FOH Team Members.
• Ensure guest satisfaction in every position held. By ensuring this, have helped gain regular guests.
• Team member of the quarter

Associates Degree in Applied Science, Business Administration – Arapahoe Community College (2003)

Certificate in Contemporary Management and Marketing – Arapahoe Community College (2003)