Jessica Bryant
Customer Service Professional | Front Desk | Administrative Support | Sales
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About
Customer-focused professional with 15+ years of experience creating exceptional customer experiences across veterinary, dental, retail, wellness and administrative environments. Known for building relationships quickly, staying calm under pressure, multitasking and delivering thoughtful solutions that create loyal customers. Recognized for going above and beyond to provide a "WOW" customer experience.
Experience
Receptionist / Administrative Assistant at DSD Salon (2021-05 – 2024-11)
- Managed front desk operations, scheduling, phones and payments.
- Delivered personalized customer service and resolved concerns.
- Assisted with retail sales, inventory and daily operations.
Footwear Associate at DICK'S Sporting Goods (2023-06 – 2024-01)
- Guided customers to the right footwear based on comfort and activity.
- Increased sales through consultative selling and upselling accessories.
- Reorganized back stock and maintained merchandising displays.
- Assisted Apparel, cashiering and online pickup orders (BOPIS).
- Researched mismates, located missing inventory and supported multiple departments.
Receptionist at North Oakland Animal Hospital (2020-03 – 2021-05)
- Coordinated front desk operations for a busy companion animal and breeding hospital.
- Scheduled wellness, surgical, reproductive and emergency appointments.
- Assisted breeders and pet owners while maintaining medical records and processing payments.
- Worked closely with veterinarians and technicians to deliver compassionate client service.
Client Service Coordinator at Banfield Pet Hospital (2018-02 – 2019-12)
- Scheduled appointments, processed payments and maintained patient records.
- Educated clients on wellness plans and coordinated daily appointment flow.
Front Desk at Fenton Family Dental (2016-01 – 2017-09)
- Verified insurance, collected copays, scheduled patients and managed check-in/check-out.
Shift Supervisor at Massage Envy (2014-04 – 2016-01)
- Supervised front desk operations and opening/closing procedures.
- Drove membership sales and educated clients on wellness services.
- Confirmed appointments, encouraged membership usage and maintained electronic records.
Education
– Wheaton High School
