Jaden Delacruz
IT Service Desk Support
Talent
WashingtonMember since August 8, 2026
PythonHTMLCSSJira
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PythonHTMLCSSJira
About
Internship
Experience
IT Service Desk Support at Apple Federal Credit Union (2026-05 – 2026-08)
Internship
- Help manage and document any request support needed using Jira, ensuring the ticket is resolved in a timely manner and accurate issue tracking.
- Assisted many users using AD with their password resets, Microsoft account issues, and their system login problems.
- Provide basic network connectivity troubleshooting that includes Wi-Fi access, VPN connections, and printer network configuration.
Education
Bachelor of Science in Information Technology – George Mason University (2027-05)
Skills
IT Service Desk Support
