Jessica Fleming

Skilled Customer service professional with 6 years of experience in diverse roles, including Enrollment Specialist and Call Center Agent, delivering exceptional service in fast pace environments. Bilingual in Spanish, with experience in CRM software and medical terminology, dedicated to providing empathetic support and improving customer experiences. Authorized to work in the US for any employer

Enrollment Specialist at Thriveworks (2024-02 – Present)

Answered inbound calls from individuals seeking mental health and behavioral health services, and conducted initial intake and admissions screenings to gather demographic, clinical, insurance, and referral information.

Call Center Agent at Ikea (2020-11 – 2024-02)

I answered all inbound calls for the company, and delivered amazing customer service to all customers.

Patient Care Coordinator at Visionworks (2018-06 – 2020-10)

I welcomed patients into the store and started their charts for the doctor and verifying their vision insurance. I took patients pre-testing measurements. Then helped the patients pick out their glasses after they received their prescription.

Associate's degree in Human Services – Anne Arundel Community College (2016-08 – 2019-06)