Quinn Ent

Resourceful professional with 10 years of customer service, training, and leadership experience

Talent

ColumbiaMember since August 5, 2026

Utilized productivity software to enhance workflow efficiencyPerformed data entry tasks to maintain accurate recordsAssisted in training and development programs for team membersCoordinated team scheduling to optimize resource allocationGained administrative experience through various office rolesApplied time management skills to prioritize tasks effectivelyProcessed client invoicing to ensure timely payments

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About

Resourceful professional with 10 years of customer service, training, and leadership experience. Skilled in communication, conflict management, process improvement, and administrative support. Eager to leverage organizational and analytical skills in roles such as Administrative Assistant, Program Coordinator, or Data Analyst to drive team success and efficiency.

Experience

Administrative Assistant/Receptionist at Raw Body Piercing (2026-02 – Present)

Executed a variety of administrative and clerical duties to ensure that the business ran efficiently
Provided reception desk coverage and greeted employees and clients with professionalism and hospitality building client commitment
Managed student calendars ensuring all information is current, accurate, and updated in a timely manner
Facilitated the check-in process for over 15+ clients daily, ensuring timely appointments
Used data driven insights to provide clear and precise information to client inquiries regarding school policies
Documented and filed client communications daily to maintain accurate records and accounts

Bartender/Server/Trainer at Marriott Bonvoy (2025-03 – Present)

Trained new staff on service standards, menu knowledge, and POS system operation
Prepared and served beverages according to standard recipes and customer preferences
Maintained cleanliness and organization of the bar, patio, and storage areas
Engaged with customers, provided recommendations, and ensured satisfaction with orders
Assisted in catering events, showcasing excellent hospitality skills
Collaborated with kitchen staff to ensure timely service of food and drinks
Monitored inventory levels and placed orders as necessary

Head Bartender/Trainer at The Friendly Toast (2021-09 – 2025-03)

Trained new bartenders on drink preparation, customer service standards, and POS operation
Developed craft cocktails for the menu
Utilized mixology techniques and provided personalized drink recommendations in a fast-paced environment
Maintained cleanliness and organization of the bar area, ensuring compliance with health codes and safety regulations
Managed inventory and supply levels through regular audits
Collaborated with kitchen staff to ensure timely delivery of food orders for bar customers

Certified Trainer/Shift Supervisor/Bartender at 99 Restaurants (2018-04 – 2023-01)

Developed and implemented training programs used company-wide
Provided exceptional customer service by greeting and seating guests, taking orders, and delivering food and beverages
Provided menu recommendations based on customer preferences and dietary restrictions
Communicated with team members to coordinate table assignments and collaborated with bar and kitchen staff
Served as Serve-safe certified first cook
Trained and mentored bartenders on drink preparation and customer service skills
Oversaw all aspects of bar operations, including inventory management and staff scheduling
Collaborated with kitchen staff for seamless food and beverage service
Created an engaging atmosphere by curating music playlists and coordinating live entertainment
Managed vendor relationships to negotiate pricing for alcohol purchases
Monitored customer satisfaction and addressed concerns promptly
Ensured compliance with health codes, safety regulations, and licensing requirements
Implemented efficient cash handling procedures
Retained guests and built a regular clientele through thorough and prompt service