Jessica McGruder
Tax Consultant
Talent
OmahaMember since November 10, 2026
Tax preparationTax softwareTax formsRecordkeepingCustomer servicePhone communication
·
Hire this person
Send a job offer directly to this candidate
Tax preparationTax softwareTax formsRecordkeepingCustomer service
About
Tax consultant with experience preparing returns, supporting clients, and using tax software to complete accurate filings. Brings a background in customer service, phone communication, and sales support, with working knowledge of tax forms, recordkeeping, and client account support.
Experience
Tax Consultant - TurboTax - Council Bluffs, IA
(2024-01)
- Prepared tax returns for clients using tax software and supporting documents.
- Reviewed financial information to help complete accurate and timely filings.
- Assisted customers with tax questions and account support through clear communication.
- Maintained organized records while handling sensitive client information.
- Applied customer service skills to support clients through the tax preparation process.
Box Office Agent - Caesars Entertainment - Council Bluffs, IA
(2023-01)
- Sold tickets for concerts and public events using ticketing software.
- Handled inbound customer questions by phone and in person.
- Supported direct sales activities while maintaining accurate transaction records.
- Assisted guests with event information and service issues.
- Used communication skills to deliver a positive customer experience.
Tax Preparer - H&R Block - Council Bluffs, IA
(2025-10 - 2026-04)
- Prepared tax returns for multiple customers during the filing season.
- Gathered client information and tax documents to complete accurate returns.
- Explained tax forms and filing steps in clear, simple language.
- Managed confidential financial information with care and professionalism.
- Delivered customer support throughout the preparation and filing process.
Outbound Sales Representative - Mutual Communications Service Inc. - Harlan, IA
(1999-04 - 2002-09)
- Made outbound calls to promote products and services to potential customers.
- Delivered sales presentations that explained product features and benefits.
- Provided customer service throughout the sales process.
- Followed company procedures and compliance requirements during customer interactions.
Education
High school diploma - Abraham Lincoln Senior High School (1997-08 - 2000-04)
Skills
Tax Consultant
