Jessica Warrington

Astute customer service professional with 15+ years of experience in dynamic, high-volume environments. Expert in communication, data entry, and digital operations with strong proficiency in Microsoft Office. Proven record in resolving inquiries and enhancing client satisfaction, now seeking to deliver excellent remote support as a Customer Service Advocate. Authorized to work in the US for any employer

Dasher - DoorDash - Richmond, VA

(2021-07 - 2025-06)

• Delivered customer orders efficiently, ensuring timely delivery and high customer satisfaction

Embroidery Specialist - K2 Awards & Apparel - Richmond, VA

(2016-09 - 2021-07)

• Provided customer service by answering phones, emails, and chat forums, resolving inquiries and assisting with order processing
• Operated embroidery machine and digitized logos, ensuring high-quality finished products

Server - Cracker Barrel - Chester, VA

(2012-06 - 2016-11)

• Delivered excellent customer service, ensuring positive dining experiences and repeat business
• Trained new employees to improve team performance and service consistency

Server - Applebee's - Camden, DE

(2004-02 - 2012-09)

• Provided prompt and courteous customer service, enhancing guest satisfaction and experience

High school diploma

Upper secondary education