Jessie Brinks

Customer-focused Salon Manager with experience overseeing daily salon operations, inventory management, sales processing, expense reporting, and client relations. Skilled at creating welcoming client experiences, maintaining organized operations, and supporting efficient business performance in fast-paced environments.

Willing to relocate: Anywhere

Salon Manager - Bottega Salon - Grand Rapids, MI

(2024-10)

• Provide professional customer service and greet clients in a fast-paced salon environment.
• Manage salon inventory by ordering supplies, retail products, and operational materials.
• Process sales orders and support front desk operations, scheduling, and client coordination.
• Prepare monthly expense packets and maintain accurate business records.
• Maintain salon cleanliness, organization, and overall presentation.

Salon Coordinator - Bottega Salon - Grand Rapids, MI

• Collaborated with team members to create a positive work environment focused on delivering excellent customer experiences

Administrative Assistant - Dickinson Wright PLLC

Provided administrative and clerical support in a professional office environment.

• Managed filing, document preparation, scanning, and office organization.
• Maintained accurate records while supporting daily office operations.

Customer Care Representative - EPS Security - Grand Rapids, MI

(2022-10 - 2024-04)

Answered phone calls from customers to assist with all inquiries regarding security. Processes payments. Guided customers through questions/concerns. Directed customers to different departments.

Receptionist - Dickinson Wright - Grand Rapids, MI

(2019-08 - 2022-09)

Receptionist/Administrative Assistant - Escrow Closing Scheduler - Star Title Agency LLC - Grandville, MI

(2017-08 - 2018-04)

Learning a comprehensive, 'Title Based' computer software system to schedule and assist in day to day operations.

• Keeping a clean and organized lobby for customers to relax comfortably while awaiting their appointment.
• Assist and compliment Closer's in carrying out duties to meet the needs of customers.

Server/Hostess - The Lazy Susan Restaurant - Walker, MI

(2016 - 2017)

Serving food dishes while presenting excellent customer service & demonstrating knowledge of a vast array of multicultural cuisine.

• Learning and mastering a rotating menu that spotlights a different geographical location each month.
• Multi tasking serving, hosting, and table cleanup, while lending a hand in various kitchen duties (i.e. dishes, food prep)
• Training new hires for serving/hosting and also knowledge of the ever changing menu.
• Daily accounting of restaurant sales, service reports, and tip editing (counting the cash register and batching credit card machine).

Hand Work - Bindery Department - Grandville, MI

(2013 - 2016)

Help maintain an organized environment for materials being shipped to other companies.

• Complete weekly advertisement jobs for customers.
• Assist in the operation of equipment used to distribute printed material.

Administrative Assistant - Bindery Department - Grandville, MI

(2004 - 2013)

Managing all the companies' incoming calls during the hours of 8-5pm while being experienced w/ Cisco Integrated Phone Systems & running the Arc Console.

• Greeting all customers/walk-ins while supplying excellent customer service to specific needs or requests.
• Invitations Coordinator - product information, order taking & placing, promoting of sales for all wedding, graduation & shower invitations along with working w/ the outsource company.
• Data Entry - Entering weekly audits into Excel Program for the Sheetfed Department & calculating Bill of Lading costs for working invoices for accounts receivable.
• Staying organized & detail oriented while achieving customer/co-workers requests at a beyond satisfactory level to benefit the experience our company delivers to the public, while maintaining a highly professional attitude.

Server/Hostess - Cracker Barrel - Grandville, MI

(2000 - 2004)

Served food dishes while presenting excellent customer service & knowledge of the menu & items we had to offer. Also being precise & prompt, while delivering guests needs.

• Worked as a Hostess, greeting & seating customers. Also promoting daily features in sales.
• Four Star Skill Trainer employee working with & training new hires.

Medical Assistant Training - Medical Assistant - Olympia Career Training Institute (2004 - 2005)

General Education (None) - General Education - Grand Rapids Community College (2002 - 2004)

General Education (High School Diploma) - General Education - Grandville High School (1998 - 2002)