Kennedy Harris

Detail-oriented healthcare customer service professional with experience in insurance verification, patient account management, medical billing support, and customer service. Skilled in communicating with patients, insurance carriers, and healthcare providers while maintaining confidentiality and accurate documentation. Strong ability to multitask, solve problems, and thrive in fast-paced environments while delivering exceptional patient care and support

CUSTOMER SERVICE REPRESENTATIVE at CHENEGA CORPORATION (2025-05 – 2026-04)

• Verified patient insurance eligibility and benefits before services.
• Assisted with insurance verification and prior authorization processes.
• Reviewed and updated patient demographic and insurance information for accuracy.
• Documented patient interactions and account updates in the electronic medical record.
• Communicated with patients, insurance companies, and healthcare providers to resolve billing and authorization questions.
• Processed account information while maintaining HIPAA compliance and patient confidentiality.
• Managed multiple tasks efficiently in a high-volume remote environment while meeting quality and productivity expectations. Researched and resolved insurance claim and payment issues.
• Delivered compassionate, professional customer service during every patient interaction

PRODUCTION OPERATOR at WEST PHARMACEUTICAL SERVICES (2024-07 – 2025-05)

• Maintained strict quality control and compliance in a regulated pharmaceutical environment
• Followed detailed procedures to ensure accuracy, safety, and regulatory compliance
• Demonstrated strong attention to detail and ability to meet production deadlines
• Worked in a fast-paced, team-oriented setting requiring precision and consistency

NUTRITION SERVICES at COREWELL HEALTH GRAND RAPIDS MI (2023-06 – 2024-03)

• Provided patient-facing support while adhering to hospital protocols and privacy regulations
• Communicated effectively with patients and healthcare staff to support care delivery.
• Managed multiple responsibilities in a high-demand healthcare environment
• Supported patient satisfaction through attentive and responsive service

DINING SERVICES at COVENANT HEALTH (2021-10 – 2022-11)

• Delivered high-quality customer service in a healthcare setting
• Maintained compliance with sanitation and safety standards.
• Contributed to positive patient experiences and overall care environment

DIETARY AIDE at HOLLAND HOME (2020-10 – 2021-04)

• Assisted residents with meals while following dietary guidelines and care plans.
• Built strong relationships with residents through compassionate service

High School Diploma – Union High School