Ji Hae Hong

Currently, as an International Outreach Coordinator at Nearpod, I spearheaded strategic initiatives to expand our global footprint and drive revenue growth in our emerging markets. My role involved a multifaceted approach to client engagement, senior-level support, and relentless pursuit of business opportunities on both the International Team and US K-12 Team.

Key Accomplishments

✈️ International Expansion:

Represented Nearpod at Edutech Asia in Singapore, showcasing the platform to potential clients.

Conducted over 50 product demos, resulting in the acquisition of 50+ high-quality leads for the sales pipeline.

Led meetings, contributing strategic insights and facilitating collaborative discussions as requested by the manager.

🔍 Campaign Ideation:

Consistently brainstormed innovative campaigns tailored to the nuances of the international emerging market.

🌐 Senior CSM Support (US K-12 Team):

Stepped in as a Senior Customer Success Manager, contributing to the LAUSD rolldown process as the district transitioned from a district account to school partnerships.

Conducted in-person visits in the LAUSD, solidifying relationships and ensuring client success.

📞 Sales and Outreach:

Maintained a high level of outreach with 80-100 calls and 3,000-8,000 emails weekly.

Created opportunities with leads averaging $3,000-$6,000 on 1+ year contracts

Conducted 3-10 demos/introductory meetings weekly, driving engagement and client understanding.

🏆 Top Performer:

Consistently ranked in the top 10 on the company SDR leaderboard for opportunities created.

Achieved and surpassed the 2022 quota, exceeding 100% and leading the team in pipeline and sales qualified leads.

Nearpod

Sales Development Representative Feb 2022 - Present

• Executes targeted outreach strategies, managing communication with tier 2 educational institutions through over 3,000 weekly emails and 80+ weekly phone calls.
• Achieves high performance in lead conversion, consistently ranking in the top 10 for Closed Won and Sales Accepted Leads with a 76% success rate from leads to opportunities.
• Generates substantial sales pipeline, contributing to over $650,000 in revenue, and demonstrates expertise in product presentation and in-person engagement at conferences.
• Analyzes and responds to market trends, cultivating tailored campaigns that address regional objections and drive goal-surpassing results in both domestic and international markets.

Stop Loss Regional Group Associate Jan 2021 - Feb 2022

• Completed a comprehensive training program focused on enhancing skills in stop loss sales, including underwriting and claims management.
• Acquired proficiency in Medical Risk Classification (MRC) reviews, contributing to more informed sales strategies and client interactions.
• Collaborated effectively with industry professionals to fulfill project requirements, fostering productive internal and external relationships.

Teacher's Aide Feb 2018 - Dec 2019

• Enhanced family engagement by establishing effective communication channels, ensuring parents received updates and were involved in the children's educational experiences.
• Orchestrated community-building events that fostered strong relationships among educators, students, and families.
• Managed a range of administrative duties: email correspondence, paperwork, and phone inquiries.

Nonprofit Leadership Internship Intern 2018 - 2020

• Conducted congressional outreach and community engagement activities to advocate for organizational objectives, enhancing public and legislative awareness.
• Utilized social media platforms effectively for promotion, marketing, and recruiting efforts, increasing online presence and audience engagement.

University of Washington Jun 2020 BA, Geography with Honors