Jj Hafoka

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Shift Manager - Einstein Brothers Bagels - Riverton, UT

(2020-05)

• Excelled in every store position and regularly backed up front-line staff.
• Tracked receipts, employee hours, and inventory movements.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Exercised composure under pressure and in escalated customer service scenarios.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Help Desk Representative - Unisys

• Assisted callers with tech issues over the phone
• Logged all important information while on call in a ticket system
• Excelled at providing the caller with great customer service
• Quickly acquired knowledge for troubleshooting Win 7/10 issues

Collections Agent - Discover Card

• Negotiated with escalated customers to achieve company goals
• Mastered the technology within the first two weeks
• Acquired the Black Diamond award for being top in the department
• Acted as the main technical advisor for my group

High School Diploma - Information Technology - Copper Hills High School (2016-01)

Coursework - Information Technology - Salt Lake Community College