Shelby Sickels

Detail-oriented individual with exceptional communication and time management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Looking to apply my current aptitude, as well as broaden my knowledge through new career-minded opportunities.

HCC Coder - Judge Group

(2025-08)

• Analyzed medical documentation for accurate coding of hierarchical condition categories (HCC).
• Review and code diagnostic information from patient medical records.
• Apply ICD-10-CM and risk adjustment coding guidelines accurately and consistently.
• Meet productivity expectations and maintain coding quality accuracy.
• Complete additional projects assigned by management.
• Resourcefully used various coding books and online resources provided by company.

Food Service Worker - Department of Veterans Affairs, Chillicothe, OH - Chillicothe, OH

(2023-06 - 2025-08)

• Set up and break down assigned station with the correct supplies and food items.
• Ensures proper portion control by using appropriate utensils, dishware and measuring devices.
• Label and distribute individual nourishments to correct patients or nursing stations.
• Assemble and toss fresh fruit or green salads in quantity using prepared dressings and portions into standard serving sizes.
• Serve food cafeteria style by placing uniform portions of food on customers'/patients' plates.
• Break down and clean the assigned area when the meal is finished and return food to the kitchen.
• Return soiled trays and dishes to the dish room after meals.
• Maintains work area in an orderly and sanitary condition.
• Demonstrates good personal hygiene and follows appropriate dress code for service.

Accounts Receivable - Reserves Network (Temp Job), Chillicothe, OH - Chillicothe, OH

(2023-02 - 2023-05)

• Prepares, posts, verifies, and records customer payments and transactions related to accounts receivable.
• Creates invoices according to company practices; submits invoices to customers.
• Maintains and updates customer files, including name and address changes, merges, and mailing attentions.
• Research customer discrepancies and past due amounts with the assistance of the manager or other staff.
• Relay changes of information to appropriate employees.
• Assists in generating monthly billing statements based on the general ledger.

Patient Access Representative - Adena, Chillicothe, OH - Chillicothe, OH

(2022-08 - 2022-12)

• Welcomed patients and visitors by greeting in person or on the telephone, answering or referring inquiries.
• Optimized the patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Kept patient appointments on schedule by notifying the provider of the patient's arrival, reviewing service delivery compared to schedule, reminding the provider of service delays.
• Ensured availability of treatment information by filing and retrieving patient records.
• Maintained patient accounts by obtaining, recording, and updating personal and financial information.
• Protected patients' rights by maintaining the confidentiality of personal and financial information.

Digital Shopper - Walmart, Chillicothe, OH - Chillicothe, OH

(2021-08 - 2022-08)

• Assist customers by shopping for their groceries and general merchandise.
• Verifying and updating demographics when customers check-in for merchandise.
• Answering phones, greeting customers, relaying messages to appropriate staff inside or outside of my work area.
• Monitoring customer order requests from multiple electronic sources.
• Participating in huddles with other staff to determine the daily needs of the facility.
• Load merchandise into the customer vehicles.
• Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.

Server - Waverly Nutrition, Chillicothe, OH - Chillicothe, OH

(2021-03 - 2021-08)

• Answering phones, greeting customers, relaying messages to appropriate staff inside or outside of the business.
• During periods of inconsistent customer flow, I maintained the cleanliness of my work area.
• Using the appropriate recipes provided by the company, I prepared drink and protein shake orders.
• Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• Educates new customers and staff on nutritional benefits of Herbalife beverages and how it could impact their goal to achieve healthy living.
• Thriving under high stress work environments.

Hostess - Adena, Chillicothe, OH - Chillicothe, OH

(2020-07 - 2021-02)

• Accurately organize and prepare menus for meal assembly.
• Distributes and assists patients with menu selections within diet prescription.
• Maintains proper temperatures of food according to established procedures.
• Demonstrates knowledge of modified diets.
• Assist patient care staff with tray delivery and patient set-up for meals.
• Develops and maintains effective and efficient communication with the patient.
• Prepare and stock pantry supplies on each assigned unit following stocking guidelines.
• Routinely complete early/late trays in timely manner.
• Providing input during team meetings to assist in resolving problems having to do with operational issues or procedures.
• Demonstrate ServSafe food handling practices when handling food and adhering to isolation and hand washing protocols.
• Handles intensity of patient/customer complaint and concern with ease.
• Return soiled trays and dishes to the dish room after meals.
• Maintains sanitation, health, and safety standards in work areas.
• Ensures customer satisfaction by following up with the service provided.
• Demonstrates good personal hygiene and follows appropriate dress code for service.

Delivery Driver - Pizza Hut, Blue Ash, OH - Blue Ash, OH

(2017-12 - 2020-03)

• Maintains sanitation, health, and safety standards in work areas.
• Ensures customer satisfaction by following up with the service provided.
• Collect cash from customers, receive signature and verify ID from credit card.
• Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers.

Service Center Representative - Sedgwick, Hilliard, OH - Hilliard, OH

(2019-09 - 2019-12)

• Assists clients with setting up long term and short-term disability leaves as well as FMLA and pregnancy leaves.
• Answer any questions clients may have within my expertise, and for any other inquiries, direct them to the appropriate department.
• Kept records of customer interactions or transactions, recorded details of inquiries, complaints, or comments, as well as actions taken.
• Prepared reports in various formats and presented data to various organizational levels, as well as resolving clients concerns by following up with the individual later.
• Adheres to security policies by returning department keys to the appropriate authorities at the beginning and end of my shifts.
• Maintains a strict inventory of all supplies.

Cook - Marriott Hotel, Cincinnati, OH - Cincinnati, OH

(2016-04 - 2019-09)

• Performs cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
• Ensures that food is stored and cooked at correct temperature by regulating temperature of coolers, ovens, broilers, grills, and roasters.
• Prepares salad and desserts for banquets and buffet daily.
• Guarantees freshness of food and ingredients by checking for quality. Keeping track of old and new items, rotating stock, and putting away new inventory in a timely manner.
• Prepares ingredients by washing, peeling, cutting, pairing, dicing, and pureeing.
• Records temperatures for all coolers and freezers.
• Monitors food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
• Follows all safety and sanitation policies and procedures.

High School Diploma - Chillicothe High School at Chillicothe, OH (2015-01)

Certificate of Completion in Culinary - Culinary - Pickaway Ross CTC (2015-01)