Summer Toland

Detail-oriented professional with strong communication and project management skills, comfortable working in fast-paced environments and juggling multiple priorities. Known for a proactive, problem-solving mindset and a focus on streamlining processes to help teams work more effectively. Collaborative and results-driven, with a proven ability to deliver high-quality work through thoughtful planning and execution.

Service Coordinator - Dynamic Home Protection - Conway, AR

(2024-06)

• Processed and evaluated claims, ensuring accurate coverage determinations and customer communication.
• Managed internal and external invoicing to maintain efficient operations.
• Resolved customer concerns with professionalism, accuracy, and attention to detail.
• Collaborated across departments to facilitate claim resolution and improve customer satisfaction.
• Maintained expertise in company policies, products, and manufactured home systems.
• Demonstrated strong organizational, problem-solving, and communication skills while meeting performance goals.

Customer Success Representative - James+James LLC - Springdale, AR

(2023-10 - 2024-06)

• Managed 100+ daily customer inquiries via phone, email, text, and messaging platforms.
• Delivered consistent, high-quality customer service and communication.
• Created and scheduled social media content for an audience of 100,000+ followers.
• Assisted customers in selecting products and customization options to fit their needs.
• Coordinated nationwide furniture deliveries and shipments.
• Supported operational improvements and team initiatives.
• Maintained an organized, customer-friendly showroom environment.

Two Rivers High School (2012-08 - 2017-05) Ola, AR