Joan Pa

Retired in 2023 from Department of Labor & Industry, Unemployment Office, in Indiana, PA. Currently looking for part time work to supplement income and stay occupied during retirement. Recently started working as a personal caregiver. Seeking work more suitable to work experience and education. Have worked various jobs since age 13 with very good work ethic.

Tax Preparer - Individual/Business - Self Employed

(1998-01)

IRS Certified E-File Tax Preparer

Personal Caregiver - ACCESSABILITIES OF INDIANA COUNTY - 1060 Corporate Ln, Murrysville, PA 15632

(2026-02)

Part-time 20 hrs per week. Supervisor: Kayla O'Neill

• Personal Care & Daily Living Assistance
• Medical & Health Monitoring
• Companionship & Logistics
• Mobility Assistance & Fall Prevention

Intake Interviewer - DEPT OF LABOR & INDUSTRY – UNEMPLOYMENT OFFICE INDIANA, PA - 4221 PA-286, Indiana, PA 15701

(2014-03 - 2023-09)

Supervisor: Sara Erb

• Assist Unemployment Claimants who file claims for unemployment compensation by telephone, mail & via internet (Chat)
• Provide Services to all Unemployment customers by gathering information and pertinent data to establish valid claims for unemployment benefits in accordance with the PA unemployment Laws
• Operate a PC and multiple computer programs to enter and retrieve data, modify records, process claims and build an Unemployment Claim, identify and issues affecting eligibility for benefits
• Make monetary adjustments on claims, process Trade act claims (TRA), Unemployment for Ex-service members & Federal Civilian Employees and Verify Status of Non-Citizens
• Review discrepancies and take appropriate action to resolve all problems

Bachelor's Degree - Business/Communication - Carlow College (1989-08 - 1995-12)

Associates Degree - Business - Community College of Allegheny County (1975-07 - 1977-06)