JoAnna Shaw

Results-driven Senior Staffing Manager with 10 years of experience in talent acquisition and recruitment management. Proven expertise in implementing diversity initiatives and enhancing candidate assessment processes. Skilled in building partnerships with educational institutions and managing relationships with external recruitment agencies.

Successfully streamlined recruitment processes and improved candidate quality through competency-based interviewing techniques. Committed to fostering inclusive hiring practices and driving organizational success. Authorized to work in the US for any employer

Remote Patient Support Specialist - Thirty Madison - Houston, TX

(2025-06 - 2026-05)

• Serve as the primary point of contact for patients
• Inbound and outbound calls to support patients
• Support prior authorizations
• Assist with copay and patient assistance program enrollment
• Verify insurance eligibility, explain financial responsibilities or payment plans, and collect payments at the time of service
• Schedule, reschedule, or confirm patient appointments, diagnostic testing, and specialist referrals
• Process medical records requests and maintain strict patient confidentiality in compliance with HIPAA guidelines
• Coordinate patient appointments and follow-ups
• Manage patient records and ensure their confidentiality
• Facilitate communication between patients and healthcare providers

Senior Staffing Manager - FoodServ Staffing, LLC - Houston, TX

(2016-08 - 2025-04)

• Managed relationships with external recruitment agencies and vendors to ensure timely delivery of qualified candidates when needed
• Implemented diversity initiatives in the recruitment process to promote inclusivity within the organization's workforce
• Developed strong partnerships with educational institutions to establish internship programs for attracting entry-level talent
• Collaborated with hiring managers to create competency-based interview questions that improved the quality of candidate assessments

Staffing Recruiter - All Tex Staffing & Personnel - Houston, TX

(2012-10 - 2014-12)

• Sourced and screened candidates for various positions, ensuring a high-quality talent pool
• Conducted phone and in-person interviews to assess candidate qualifications, skills, and cultural fit
• Managed the end-to-end recruitment process for multiple job openings simultaneously
• Utilized applicant tracking system (ATS) to track candidate progress and maintain accurate records
• Led diversity recruiting efforts by partnering with community organizations focused on underrepresented groups
• Streamlined internal processes by implementing new tools or technologies for candidate screening or assessment

Staffing Recruiter - Sun Coast Resources, LLC - Houston, TX

(2008-01 - 2010-04)

• Managed full-cycle recruitment process for multiple positions, including sourcing, screening, interviewing, and presenting qualified candidates to hiring managers
• Developed and maintained strong relationships with hiring managers to understand their staffing needs and provide effective solutions
• Utilized various recruiting strategies such as job boards, social media platforms, networking events, and referrals to attract top talent
• Conducted thorough candidate assessments to evaluate skills, experience, and cultural fit for specific roles
• Coordinated interviews between candidates and hiring teams ensuring a smooth scheduling process
• Negotiated offers of employment including salary packages and start dates in alignment with company policies and budget constraints

Accounts Payable Specialist - Willbros Construction - Houston, TX

(2003-01 - 2007-11)

• Processed and verified invoices, purchase orders, and expense reports for accuracy and compliance with company policies
• Managed vendor relationships by resolving payment discrepancies, answering inquiries, and maintaining open lines of communication
• Performed monthly reconciliations of accounts payable transactions to ensure accurate financial reporting
• Maintained an organized filing system for all accounts payable documents, ensuring easy retrieval when needed
• Generated weekly aging reports to monitor outstanding payments and prioritize collections efforts

Business Management - Business Management - Lone Star College System (2011-08 - 2013-12)

High School Diploma - Business of Technology - Gary Job Corps Center (2000-03 - 2002-09)