Jocelyn Hornback
Customer Service Representative
Talent
Huntley, ILMember since June 14, 2026
Office Suite 365R (programming language)SQLTableauERPSalesCustomer ServiceCalculus
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Office Suite 365R (programming language)SQLTableauERP
About
Counseled customer calls, placed orders, and de-escalated calls, texts, and emails. On average, 120 interactions a day. Some days 140.
Experience
Customer Service Representative at Snap-on Tools (2021-01 – Present)
Counseled customer calls, placed orders, and de-escalated calls, texts, and emails. On average, 120 interactions a day. Some days 140.
- Collaborated on projects for other agents, supervisors, and management.
- Surpassed in sales every month. Always in the top 20.
- Consistently meeting metrics.
- Mentored new agents.
Office Clerk at Snap-on Tools (2019-12 – 2021-01)
- Data entry.
- Entered 300-400 tools in the system per day.
- Verified entries are current and correct.
- Converted physical files into digital files.
- 60% increase in data entry speed. Improving the overall data entry experience.
Education
Bachelor of Science in Supply Chain and Operations Management – Western Governors University (2026)
Associates in Science – McHenry County College (2024-12)
Skills
Customer Service Representative
