Jocelyn Santos

Communicated with pet owners to determine and document medical histories and reason for visit. Sanitized, restocked, and organized examination rooms. Estimated care costs, drafted invoices for services and communicated with clients to process payments or develop payment plans.

Veterinary Technician/Receptionist - St. Michael's Companion Animal Hospital - Greeley, CO

(2023-09)

• Communicated with pet owners to determine and document medical histories and reason for visit.
• Sanitized, restocked, and organized examination rooms.
• Estimated care costs, drafted invoices for services and communicated with clients to process payments or develop payment plans.
• Assisted with diagnostic tests and x-rays.
• Followed established closing procedures for security of animals, data and inventory.
• Kept constant vigilance regarding open doorways to prevent pets escaping from facility.
• Maintained medical records, drug logs and other legally required documentation for animals under care.
• Restrained animals for examination or treatment.
• Assisted with taking phone calls and booking appointments while also ensuring that clients get all there questions and concerns answered to the best of my ability.

Veterinary Technician - West Ridge Animal Hospital - Greeley, CO

(2023-01 - 2023-09)

• Communicated with pet owners to determine and document medical histories and reason for visit.
• Estimated care costs, drafted invoices for services and communicated with clients to process payments or develop payment plans.
• Assisted with diagnostic tests and x-rays.
• Followed established closing procedures for security of animals, data and inventory.
• Kept constant vigilance regarding open doorways to prevent pets escaping from facility.
• Sanitized, restocked and organized examination rooms.
• Maintained medical records, drug logs and other legally required documentation for animals under care.
• Restrained animals for examination or treatment.

Pet Stylist/Groomer - PetSmart - Greeley, CO

(2021-12 - 2022-12)

• Maintained comfortable, clean and sanitized animal quarters.
• Protected animals and caretakers by observing safety behaviors consistently.
• Washed dogs and cats to remove dirt, odors and parasites.
• Worked calmly with dogs and cats demonstrating fear and anxiety.
• Helped with skin and coat issues by administering topical medications.
• Trimmed and painted toenails for female dogs.
• Expressed anal glands on canines.
• Worked quickly but safely to handle strong volume of grooming appointments per day.
• Monitored animal behavior and condition for signs of distress or serious medical issues.
• Removed hair from inside ears, around genitals and from between paw pads.
• Promoted positive behaviors through training and corrective techniques.
• Fed and watered animals according to schedules and feeding instructions.
• Handled wide-ranging upkeep work for animal care facility, including space disinfection, laundry and supply restocking.
• Identified illnesses, diseases and injuries through animal examinations and observations.
• Brushed and removed undercoat shed for double-coated dogs.

High School Diploma - Early College Academy Greeley, CO (2020-05)

Associate in Arts (A.A.) - Early College Academy Greeley, CO (2020-05)