Joe Stritmatter

Experienced operations and office management professional with 20+ years of experience leading teams, managing client accounts, coordinating complex operations, administering budgets, and improving day-to-day business processes. Proven ability to manage competing priorities, solve problems, maintain accurate records, and build productive relationships with clients, employees, vendors, and organizational partners. Experienced in onboarding, scheduling, payroll support, accounts payable/receivable, purchasing, training, compliance, and financial oversight.

Known for sound judgment, integrity, attention to detail, and the ability to bring structure and accountability to demanding environments.

District Office Manager - North Carolina Forest Service

(2022-05 - 2023-05)

Managed daily office operations and provided administrative and financial support for district activities.

• Managed day-to-day office operations, ensuring administrative processes and priorities were completed accurately and efficiently.
• Supported employee onboarding and weekly payroll activities.
• Assisted with budget administration and accounts payable/receivable.
• Reviewed and approved purchases while maintaining accurate records and reconciling transactions.
• Coordinated administrative needs across personnel, financial, and operational functions.

Account Manager - Marksman Security – American Airlines

(2021-09 - 2022-02)

Managed workforce and operational requirements across a multi-site client portfolio.

• Coordinated staffing and scheduling for approximately 50 employees across four locations to maintain consistent operations.
• Managed the employee lifecycle from application screening and interviews through onboarding, uniforms, training, and scheduling.
• Supervised employees using solution-focused hiring, coaching, and site-specific training.
• Maintained strong client relationships and addressed operational issues to support service expectations.
• Balanced staffing requirements, employee needs, and client priorities in a fast-paced environment.

Regional Security Manager - Allegiance Industries – North Carolina

(2019-10 - 2021-08)

Managed client accounts, financial performance, personnel development, and operational requirements across multiple locations.

• Maintained financial integrity of multiple client accounts and monitored operations against established budgets.
• Partnered with clients to identify site-specific challenges and develop practical solutions.
• Investigated incidents and provided clients with accurate, fact-based information to support informed decision-making.
• Built and maintained professional relationships with clients and organizational stakeholders.
• Recruited and selected employees based on client requirements, operational needs, and long-term employee success.
• Supported employee development through coaching, training, and increased responsibilities.
• Coordinated staffing and operational resources across multiple locations.

Account Manager / Operations Manager - Sunstates Security – Charlotte, NC - Charlotte, NC

(2015-11 - 2019-10)

Managed business operations with responsibility for personnel, scheduling, training, inventory, financial performance, and client service.

• Managed daily operations with responsibility for profit and loss, scheduling, training, and inventory control.
• Recruited, hired, onboarded, and trained employees in job responsibilities, customer relations, and service standards.
• Maintained accurate payroll records through detailed review and entry of employee hours and wage adjustments.
• Developed strong client relationships and responded to operational needs and service issues.
• Coordinated daily security operations at Lowe's Home Improvement headquarters, working closely with the Lowe's security team and assigned personnel.
• Maintained North Carolina state licensure to instruct security training programs.
• Certified by the American Heart Association to instruct First Aid/CPR/AED.

Armed Security Supervisor - Charlotte Motor Speedway – Concord, NC - Concord, NC

(2014-03 - 2015-11)

• Partnered with representatives from Homeland Security and the FBI to develop security plans for major international professional events.
• Coordinated hiring, training, and scheduling of staff across multiple locations based on project requirements.
• Supported planning and execution of complex operations involving multiple stakeholders and changing requirements.
• Supervised personnel and ensured teams were prepared to meet operational objectives.

Owner / Investigator - The Strit Group, LLC – Marysville, OH - Marysville, OH

(2004-06 - 2013-10)

Founded and operated a court-related services business in partnership with local attorneys and the Common Pleas Court.

• Partnered with local attorneys to develop and operate a domestic process-serving and case-preparation business.
• Managed business operations, client relationships, case assignments, and service delivery.
• Appointed as a Public Defender Investigator by the Common Pleas Court.
• Conducted investigations and prepared information to support legal proceedings.

Police Officer - City of Dublin – Dublin, OH - Dublin, OH

(1990-04 - 2004-06)

• Investigated criminal offenses, traffic offenses, and traffic crashes while maintaining detailed case documentation.
• Prepared comprehensive reports and presented information during courtroom proceedings.
• Selected by department administration to update training and field-training standards for new officers.
• Helped bring new officers into compliance with accreditation and departmental training requirements.
• Developed strong investigative, analytical, communication, and decision-making skills in a high-accountability environment.

Associate of Applied Science - Criminal Justice - Columbus State Community College (1984)