Joel

Multitasking and enthusiastic Information Technology (IT) Specialist with 5+ years of experience in the IT field. Expertise in customer service, mobile device repair, and service desk ticketing. Proficient in software troubleshooting, cloud computing, and network administration.

Cybersecurity and I.T Support at Apogee Worx LLC (2025-06 – Present)

• Familiar with the Cybersecurity Maturity Model Certification (CMMC)
• Documenting and tracking customer incidents and requests via ticketing management system by updating troubleshooting and resolution efforts
• Hardened operating systems and created a firewall for Windows 11 coverage, including port-based restrictions, IPS, Web filters
• Vulnerability management, scanning systems for exploits and remediating them to harden against attacks
• Proficiency in Microsoft Office products, Word, Excel, Powerpoint Strong

Computer Support Specialist at ABBTECH Professional Resources (2024-05 – 2024-10)

• Replaced and upgraded client hardware including HP, Dell, LG desktops and laptops by installing new hardware and migrating data to update technology infrastructure
• Managed the IT infrastructure in the department, including network and server hardware, security updates, OS patches, drivers, and BIOS flash
• Loaded and install software on IRS systems for clients
• Performed quality control with clients to ensure computers performed to clients satisfaction
• Provide instructions for users on best-practices and help them to resolve issues independently

IT Support Analyst at HCA Healthcare (2023-06 – 2023-12)

• Carried out a project that involved inventory listing for printers and fax's. Saved the company over $33k in renegotiating print machine contract with updated information
• Performed repairs to live streaming camera's in neonatal intensive care unit. Worked in network closets both MDF and IDF to restore internet connectivity for families
• Experience in inventory management and database systems, tracking and deployed T.Vs, monitors, desktops, laptops and printers
• Work with patients and families to put them as ease as I performed essential functions for the hospital
• Worked in Neonatal Intensive Care Unit, helping new parents to look after their new borns, ensuring web cams functioned so parents could observe new borns while away

Cybersecurity – Weber University

Information Technology – Ogden-Weber Technical College (2023-12)