Katrina Newhouse

Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.

Facility Business Services/Admin Assistant at NetApp Inc (2023-07 – Present)

• Manage daily operations for 50+ office employees, overseeing budgets, supplies, and facilities to ensure operational efficiency.
• Communications liaison between vendors, managers and upper leadership to ensure cost efficiency and customer satisfaction.
• Organize executive meetings, streamlining communication and scheduling meetings.
• Maintain up to 15 calendars regarding scheduling of meetings.
• Ensure that upper leadership has all information/items needed for any client meetings.
• Organize monthly employee events to ensure work life balance and a stress-free work environment while incorporating every manager's schedule into the event.
• Maintain safety compliance within the office regarding hardware labs.
• Managed executive calendars, scheduling meetings and coordinating travel arrangements to optimize time management.
• Prepared and edited internal communications, enhancing clarity and professionalism across departments.
• Developed and maintained filing systems, ensuring easy access to critical documents and information.
• Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.

National Closing Team Lead at BCHH Title (2021-07 – 2022-11)

• Directed/managed a team of 12 employees nationwide in closing operations, ensuring compliance and efficient workflows.
• Reduced inventory discrepancies by 20% through accurate record-keeping and monitoring.
• Improved client satisfaction by 25% via effective email and conference call communications.
• Streamlined documentation processes, cutting closing times by 10% and enhancing team productivity.
• Processed payroll and generated performance reports to identify trends and optimize operations.
• Maintained scheduling of multiple closings for the entire team to ensure there was no overlap or any oversight.
• Streamlined closing processes to enhance efficiency and accuracy in title transactions.
• Led team meetings to address challenges and optimize workflow within the closing department.
• Mentored junior staff on best practices for document preparation and compliance checks.
• Established communication protocols with clients to enhance service delivery during the closing process.
• Implemented quality control measures that reduced discrepancies and improved overall accuracy of completed transactions.

Team Lead for Refinance, Reverse, and Purchase Closings at True Concept Title (2020-01 – 2021-06)

• Coordinated with lenders, brokers, and borrowers to ensure accurate documentation and timely closings.
• Managing multiple calendars due to availability between lenders, brokers, customers and closers.
• Enhanced Resware system data accuracy, improving operational efficiency by 15%.
• Resolved escalated client issues under tight deadlines, maintaining high satisfaction rates.
• Scheduled closings and ordered payoffs, ensuring clear title vesting for 30+ monthly transactions.
• Led cross-functional teams to achieve operational objectives and enhance productivity.
• Developed training programs for team members to improve skills and performance consistency.

Refinance Closing Coordinator / Title Clearance at Orange Coast Lender Services (2018-10 – 2019-12)

• Cleared title issues (liens, judgments) for FHA and refinance loans, ensuring smooth closings.
• Supported agents in resolving municipal code violations, maintaining regulatory compliance.
• Managed pre-sign loan applications, assisting brokers to meet client deadlines.

REO Closing Coordinator at ServiceLink (2015-10 – 2018-09)

• Managed 80–100 file portfolios, closing 50+ transactions monthly, exceeding performance targets.
• Trained 10 new hires on client processes, improving onboarding efficiency by 30%.
• Prepared closing documents and provided weekly asset updates to Green River Capital.
• Worked with brokers as the liaison between them, the client as well as the lender.

Business Quality Auditor at Coventry Health Care (2007-05 – 2015-10)

• Conducted audits to ensure healthcare regulation compliance, reducing errors by 15%.
• Developed training programs and quality guidelines, improving staff performance and morale.
• Promoted from Enrollment Supervisor Assistant (led 34 associates) to Business Quality Auditor.

Deli Lead at Walmart (2005-03 – 2007-05)

• Managed deli operations, including inventory, scheduling, and customer service.
• Implemented loss prevention strategies, reducing shrinkage by 5%.

Bachelor of Science in Business Science and Management – University of Phoenix (2025-01)

Law/General Coursework – Community College of Beaver County (2012-01)

Diploma – Rochester High School (2004-01)