System Administrator
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Experienced IT professional, well versed in computer lab operations and security, network system and server administration, remote desktop and user support, troubleshooting, implementation, planning, and disaster recovery.
Denali Advanced Integration - Seattle, WAOctober 2023 to Present
Responding to customer tickets, including machine procurement and imaging, remote desktop support, network administration for Amazon's Kuiper team, disaster recovery, user on and offboarding.
TEKsystems - Tukwila, WAMarch 2023 to October 2023
Primary role in user account management, software availability, and virtual machine resources for a classified environment. Additional roles in patching / STIGing VMs, creation of tailored VMs to suit individual customer needs, and working with customers to determine those needs / bring them up at technical review boards for discussion and approval. Troubleshooting software, network, and other IT resource problems either independently or in contact with the customer to resolve issues, especially those that occurred during program onboarding.
Assists in ensuring availability, accessibility, usability of Information Technology (IT) hardware and software for IT enterprise. Responds to PC users’ requests for assistance by telephone and email with hardware, applications, or software either locally installed or network-based , and network connectivity in person or telephonically. Troubleshoot and resolve, or escalate to higher level for resolution.
Install software on PCs, perform routine maintenance, prepare new PCs for use, and previously used PCs for reuse. Administer PC users’ IT, including ensuring compliance with security requirements.
August 2013 to May 2019
Provides technical support in such areas as research, design, development, testing, computer hardware, logistics or pharmacy. Tasks include installation and maintenance of equipment, monitoring workstations and network productivity and troubleshooting items, assisting others (including customers) on assigned projects
Some College at Auburn University
CompTIA A+, CompTIA Network+, CompTIA Security+
