Benjamin Dawes

Systems Administrator with hands-on experience supporting and maintaining enterprise systems, diagnosing complex technical issues, and ensuring reliable day-to-day operations for end users. Skilled in root-cause analysis, system diagnostics, and producing clear technical documentation to support efficient resolution and long-term stability. Proven ability to develop and deliver technical guides, standard operating procedures, and knowledge base articles to improve support efficiency.

Demonstrated history of managing ticket queues, supporting system changes, and collaborating with development and operations teams using Microsoft Outlook, Teams, and modern ITSM tools.

CXO Technology Support Analyst (Internship, Tier 2 Support) - DELOITTE - Seattle, WA

(2026-01 - 2026-07)

• Utilized over twenty tools, and thirteen programming languages for technical operations.
• Tracked and managed inventory of approximately 75 laptops and 150 mobile devices on a daily basis for corporate users.
• Onboarded 250 new employees directly while providing technical guidance to senior staff for an additional 150 user setups.
• Maintained laptops, iPhones, and Android devices across multiple operating systems for business users daily.
• Managed high-volume technical workload including 20 upgrades, 60 wipes, 90 appointment/walk-up requests per week.
• Provided technology services to a large office environment with 2,000 employees and served as closest tech resource for 8,000 additional remote workers.

Debug Associate - NINTENDO THROUGH AEROTEK - Redmond, WA

(2019-01 - 2021-02)

• Collaborated with development teams identifying software bugs, troubleshooting issues, resolving technical problems for users experiencing computer difficulties.
• Collaborated with developers to troubleshoot complex technical issues, focusing on creating clear reproduction steps for faster resolution while improving system stability.
• Tested new system features by running quality checks on 300 test cases weekly, identifying technical issues before product release to users.
• Identified software issues across computer systems during troubleshooting phases, documenting problems clearly for technical staff to resolve quickly.

Sterile Processing Associate - SEAGEN THROUGH EUROFINS - Bothell, WA

(2022-09 - 2023-08)

• Documented all cleanroom procedures on legal forms with time stamps, initials, and peer verification, ensuring complete compliance with protocols.
• Operated internal inventory tracking program to monitor chemical storage locations and usage amounts, maintaining accurate digital records.
• Responded to scientists' requests for specialized cleanup of dangerous spills, showcasing ability to handle urgent technical situations calmly.
• Managed daily servicing of over 50 clean rooms across 15 zones, demonstrating strong attention to detail and systematic tracking abilities.
• Utilized Microsoft Outlook, Microsoft Teams, and internal learning systems daily, building technical skills applicable for IT support roles.

Certificate - IT Support - YEAR UP UNITED (2025-09 - 2026-07)