John Reed

Within the last 7 years, I have earned the title of Customer Success Manager and am passionate about liaising between the business and its customers. Utilizing effective communication, Proactive resolution, and an ability to foster relationships hurting growth for my clients.

Kitchen United – Los Angeles, CA January 2022 - Current

Customer Success Manager

• Oversee more than 140 national and regional food service brands with gross revenue over $250 million.
• Negotiate contract addendums, renewals and implement retention strategies to prevent churn.
• Execute daily executive meetings to ensure risks are known and proper remedial action is taken.
• Develop customer best practices generating seventy-five percent revenue growth in key accounts.
• Formulate marketing strategies to improve brand recognition within the 5-mile delivery radius of facilities.
• Inspect delivery service platform metrics to ensure peak performance of customer operations.
• Partner with IT to create and manage a custom-built Jira ticketing queue.
• Restructured menu change process and act a subject matter expert within 15+ nationwide facilities.
• Customer advocate and internal liaison for all accounts aligning profit strategies with Sales, IT, Operations, Finance, and Marketing.

Indiana University, Kelley School of Business, Indianapolis, IN

• Bachelor of Science in Business
• Majored in Business Management and Human Resource Management